111: Why People Hate Cold Calls w/ Jason Bay

September 16, 2021 00:39:35
111: Why People Hate Cold Calls w/ Jason Bay
B2B Revenue Acceleration
111: Why People Hate Cold Calls w/ Jason Bay

Sep 16 2021 | 00:39:35

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Show Notes

SDRs talk about how hard it is to be rejected when cold calling — and it is.

But it’s also hard for the person on the other end of the phone to reject. Reps need to make the conversation about the person that they’re cold calling both to overcome call reluctance and to change cold calling’s bad reputation.

In this episode, we interview Jason Bay , Chief Prospecting Officer at Blissful Prospecting , about why people hate cold calls so much and what SDRs can do about it.

We discussed why starting a conversation is the whole point of cold calling, the success of permission-based openers, avoiding prospecting narcissism with customer-centricity, and what sales leaders (and SDRs) can do to combat call reluctance.

Check out this related episode: Episode 110 w/ Sam Nelson, “Ramping Up SDRs: The First 90 Days”

To hear this interview and many more like it, subscribe to The B2B Revenue Acceleration Podcast on Apple Podcasts, Spotify, or our website.

View Full Transcript

Episode Transcript

WEBVTT 1 00:00:00.080 --> 00:00:04.000 The whole point of making a cold call, sending a called the email, 2 00:00:04.080 --> 00:00:08.070 doing out the whole point is to start conversations and if we can focus more 3 00:00:08.109 --> 00:00:12.470 on getting the person to reply to an email or get them to talk to 4 00:00:12.630 --> 00:00:15.390 us, so we can get past the first thirty seconds of a cold call, 5 00:00:15.830 --> 00:00:19.949 there's less pressure on you. As a wrap. You were listening to 6 00:00:20.070 --> 00:00:25.140 be to be revenue acceleration, a podcast dedicated to helping software executive stay on 7 00:00:25.179 --> 00:00:28.940 the cutting edge of sales and marketing in their industry. Let's get into the 8 00:00:28.980 --> 00:00:33.259 show. Hi, welcome to be to be a revenue acceleration. My name 9 00:00:33.259 --> 00:00:38.090 is Ohayamoutier and I'm here today with Jason Bay, Chief Prospecting Officer, at 10 00:00:38.130 --> 00:00:41.329 least full prospecting. I was it going today? Jason? Right, it's 11 00:00:41.369 --> 00:00:44.369 going good. Man. We were talking about beer before this, so you 12 00:00:44.450 --> 00:00:49.450 got me like. I'm ready for it, Dude. It's a Friday for 13 00:00:49.570 --> 00:00:53.399 the people listening to us is it's five pm for me in London. It's 14 00:00:53.479 --> 00:00:57.759 nine am from Jason, I believe on the West Coast. And Yeah, 15 00:00:57.799 --> 00:01:00.439 we just were just speaking about bills, because this is what you've got to 16 00:01:00.479 --> 00:01:03.040 do on Friday. We walk five days so it's to get a few bars 17 00:01:03.079 --> 00:01:07.390 on Friday. I guess that's the D W T right exactly. Ye Have 18 00:01:07.510 --> 00:01:11.109 you grind all a week to get to that Friday and just shut it off. 19 00:01:11.150 --> 00:01:12.590 Hopefully, if you're listening to see, you get a chance to shut 20 00:01:12.629 --> 00:01:15.109 it off over the weekend. And as I was saying to you, Jason, 21 00:01:15.150 --> 00:01:19.340 actually I came across just through a pot get. There was reasoning and 22 00:01:19.500 --> 00:01:22.620 I think you did that less show with John Burrows and you five. The 23 00:01:22.700 --> 00:01:25.659 first time I listen to your voice I was having a few girls myself on 24 00:01:25.900 --> 00:01:30.099 Holy Day, relaxing on my son bed, listening to you and John Kicking 25 00:01:30.180 --> 00:01:33.810 some great stuff around, cool cutting and says and be DAS and stuff. 26 00:01:33.810 --> 00:01:36.250 I think. Well, we were thinking around bills. The next thing we 27 00:01:36.370 --> 00:01:40.930 beetween if if we need to make sure it's somewhere other is bills. Absolutely 28 00:01:42.250 --> 00:01:45.609 so today we'll speak about the Turpy at I you know you absolutely love, 29 00:01:46.049 --> 00:01:49.439 which is cool. Cool. Why do people ate them? But before we 30 00:01:49.519 --> 00:01:53.439 get into the topic and get into the conversation, would you mind, Jason, 31 00:01:53.519 --> 00:01:56.519 telling us a little bit more about shall self and the company you represent, 32 00:01:56.680 --> 00:02:00.319 place food prospecting. Yeah, so the way that I got into sales 33 00:02:00.560 --> 00:02:02.349 was two thousand and eight. I was a freshman. We call it college 34 00:02:02.390 --> 00:02:06.709 here, you guys call it university, and I was going to be a 35 00:02:06.750 --> 00:02:07.669 friends of scientist. That's what I wanted to do, is work, and 36 00:02:07.710 --> 00:02:10.789 I laughed getting the law enforcement that sort of thing. And I sort of 37 00:02:10.830 --> 00:02:15.550 got into sales accidentally, like most people do. And I work for a 38 00:02:15.669 --> 00:02:20.219 company where they teach university students how to run a house painting business. And 39 00:02:20.379 --> 00:02:23.139 what I didn't know in that job is that when I started that I would 40 00:02:23.139 --> 00:02:25.259 be going door to door. So I my first sales experience was going door 41 00:02:25.300 --> 00:02:30.210 to door. The average paint job was around three to five thousand dollars us, 42 00:02:30.330 --> 00:02:34.370 so is a decent purchase. But I hired a bunch of my friends 43 00:02:34.370 --> 00:02:38.370 to go out and go like door knocking for me right and I learned a 44 00:02:38.409 --> 00:02:42.210 lot of really interesting things during that time that I think really applied a to 45 00:02:42.330 --> 00:02:46.879 business, to business as well, and one of them was I thought that 46 00:02:46.000 --> 00:02:50.960 if I focused on the houses that needed painting that I was going to have 47 00:02:51.000 --> 00:02:53.680 a lot of success in those neighborhoods of eight or nine out of every ten 48 00:02:53.719 --> 00:02:55.719 houses had peeling pain on it. But what I found out is that just 49 00:02:55.840 --> 00:03:00.349 because someone needs something doesn't mean that they want it or can afford it, 50 00:03:00.710 --> 00:03:04.229 you know, which I think is a really important lesson and B to be 51 00:03:04.349 --> 00:03:07.430 because we have so much more data right we can research a company, look 52 00:03:07.430 --> 00:03:10.310 at the people and just because someone needs your product or service doesn't mean that 53 00:03:10.469 --> 00:03:14.060 they want it or have budget for it, you know. So we got 54 00:03:14.099 --> 00:03:15.860 to be a little more we can get into that a little bit more, 55 00:03:16.340 --> 00:03:20.939 I guess, intentional about how we target those companies. The other thing that 56 00:03:20.979 --> 00:03:23.659 I learned to this is another really important lesson, especially for cold calling, 57 00:03:24.219 --> 00:03:28.969 is that when I would talk to people at the door and it'd say hey, 58 00:03:29.250 --> 00:03:30.409 Ray, you know thice to meet you me. I love to like 59 00:03:30.530 --> 00:03:34.169 paint your house. You were painting a bunch of houses is summer. No 60 00:03:34.210 --> 00:03:37.449 one was interested in talking to me about that. But if instead I focused 61 00:03:37.490 --> 00:03:40.169 on the free estimate and the peeling paint that I noticed up on the face 62 00:03:40.210 --> 00:03:44.479 ship boards up there, people were a lot more receptive to talking to me 63 00:03:44.759 --> 00:03:46.080 when they didn't feel like I was trying to sell them the very first time 64 00:03:46.080 --> 00:03:50.360 that I meet them again. How does that relate to be to be well, 65 00:03:50.400 --> 00:03:53.080 a lot of times when we're cold calling. What makes it really tough 66 00:03:53.719 --> 00:03:57.789 is if we start talking about our product or service. That's a sales conversation 67 00:03:58.069 --> 00:04:01.669 and we have to separate those two. Prospecting the whole point of making a 68 00:04:01.830 --> 00:04:04.710 cold call, sending our cold email, doing outbound, the whole point is 69 00:04:04.750 --> 00:04:09.949 to start conversations and if we can focus more on getting the person to reply 70 00:04:10.060 --> 00:04:14.020 to an email or get them to talk to us so we can get past 71 00:04:14.139 --> 00:04:16.980 the first thirty seconds of a cold call, there's less pressure on you as 72 00:04:17.019 --> 00:04:20.699 a wrap because you're just trying to get the other person to talk. If 73 00:04:20.740 --> 00:04:24.060 they don't get into a conversation with either, are never going to take a 74 00:04:24.100 --> 00:04:27.689 meeting right. So I learned that as a nineteen year old kid with braces. 75 00:04:27.810 --> 00:04:30.089 They are selling house spinning services. In the way I got into what 76 00:04:30.129 --> 00:04:32.529 we do. It post for prospecting was in two thousand and thirteen. I 77 00:04:32.569 --> 00:04:34.769 left that company. I work with him for a long time as a sales 78 00:04:34.810 --> 00:04:38.839 manager of EP of sales and then spend some time in their marketing department. 79 00:04:39.199 --> 00:04:43.279 I really wanted to help other companies figure out this outbound thing and formerly with 80 00:04:43.399 --> 00:04:47.160 possible prospect and we've been in business two thousand and seventeen working with professional services 81 00:04:47.240 --> 00:04:51.399 companies and SASS companies, helping them kind of remove the sack from outbound by 82 00:04:51.560 --> 00:04:55.910 doing it in a more customer centric way. That makes sense that. I 83 00:04:56.110 --> 00:04:58.990 love the fact that you started by don't to doll selling. This is what 84 00:04:59.149 --> 00:05:02.069 got me started in the space. I mean I was technically over qualified to 85 00:05:02.189 --> 00:05:05.550 be Bediz. Yeah, got me engineering degree and then I went to a 86 00:05:05.629 --> 00:05:11.100 business school, but I was sent to England to learn English by your company 87 00:05:11.180 --> 00:05:14.980 that that was working for in Paris, and then the units that I was 88 00:05:15.060 --> 00:05:17.139 working for, God moved some of the places in the world, so I 89 00:05:17.180 --> 00:05:19.459 couldn't not go back for that job. So I was kind of free and 90 00:05:19.540 --> 00:05:24.850 I was reading a lot of biography of super successful people, like CEOS and 91 00:05:24.889 --> 00:05:28.250 stuff like that. But then, and most of them said, look Dall 92 00:05:28.329 --> 00:05:32.569 to door selling, Tailey marketing, recruitment, like, if you start your 93 00:05:32.649 --> 00:05:36.920 Cara in that, enjoy it and are good at it, that's what made 94 00:05:36.959 --> 00:05:41.199 us the Seeo that that makes some that that makes people. So I just 95 00:05:41.279 --> 00:05:43.519 look to myself, you know what, I'm just going to do that for 96 00:05:43.720 --> 00:05:46.240 six months, like military service. I want to do it like a good 97 00:05:46.319 --> 00:05:49.310 can see if I'm good at it. See from joy, get that experience, 98 00:05:49.550 --> 00:05:53.389 also working in the U K and stuff like that, and yeah, 99 00:05:53.389 --> 00:05:56.629 I am now. I do appreciate what you are saying about foster of WHO 100 00:05:57.149 --> 00:06:00.509 getting into it. You get into it without too much training and, particularly 101 00:06:00.629 --> 00:06:03.579 when I started at young get much training. In fact, Linkedin was not 102 00:06:03.699 --> 00:06:08.019 really even the source back then. You had to go through the euro pages 103 00:06:08.060 --> 00:06:11.180 and stuff. But then you find no way and every single thing you find 104 00:06:11.259 --> 00:06:14.819 something that works. It's like when you play offer you are not really good, 105 00:06:15.060 --> 00:06:16.579 you just remember the good shot and that's what makes you come back the 106 00:06:16.660 --> 00:06:20.610 next day. You just that. There is a sort of rush every single 107 00:06:20.689 --> 00:06:25.170 time you find a new strategy on new tactic and the dough to do I 108 00:06:25.290 --> 00:06:28.250 think is great. But anyway, let's go into the conversation. But I 109 00:06:28.329 --> 00:06:30.290 love your background. So coldcutting is a bit of a dirty town right. 110 00:06:30.370 --> 00:06:33.959 Nobody likes to speak about it, but I personally believe, and I think 111 00:06:34.079 --> 00:06:36.759 you know I was reading some of the report from the bridge group, they 112 00:06:36.800 --> 00:06:41.160 would bag that up and we know it's probably one of the most efficient way 113 00:06:41.199 --> 00:06:44.959 to create pipeline. must more efficient than email. Of course there is lots 114 00:06:45.000 --> 00:06:48.430 of us. Are Techniques like events and intent marketing and your website and lots 115 00:06:48.430 --> 00:06:53.029 of great stuff, but I would like to get your sorts on cold cutting 116 00:06:53.149 --> 00:06:57.430 is an effective way to drive pipeline? Yeah, absolutely. The data speaks 117 00:06:57.430 --> 00:06:59.949 for itself. I Love Bridge Group and all the stuff that they do, 118 00:07:00.149 --> 00:07:02.060 but I think you get a step back and think about a couple things in 119 00:07:02.180 --> 00:07:06.300 terms of so I call this prospecting narcissism. Right, you brought this up 120 00:07:06.420 --> 00:07:11.100 where we talked about our products or service, and that's really a symptom of 121 00:07:11.259 --> 00:07:15.730 the approach being about what we want from the prospect as sales people. And 122 00:07:15.810 --> 00:07:19.089 when we approach it that way, we don't think about what the exper dances 123 00:07:19.170 --> 00:07:23.769 like on the receiving end of a call, of an email, etc. 124 00:07:24.449 --> 00:07:27.250 So what we need to think about is how, what experience are we creating 125 00:07:27.290 --> 00:07:30.480 for the person on the receiving end of this? So if we were thinking 126 00:07:30.560 --> 00:07:33.519 user experience, the same thing that a product team would think about when they 127 00:07:33.600 --> 00:07:39.839 create outreach or sales loft or HBO or an Apple Product Whatever. They put 128 00:07:39.920 --> 00:07:43.360 themselves in the shoes of the people using it. So if you put yourselves 129 00:07:43.399 --> 00:07:46.709 in the shoes of the prospect, what do we know about People's communication preferences. 130 00:07:46.790 --> 00:07:49.230 Well, some people like emails, some people like phones, some people 131 00:07:49.310 --> 00:07:54.230 like social some people like to text. You don't know what that is for 132 00:07:54.310 --> 00:07:58.149 your buyer. So if you only rely on email, which that would work 133 00:07:58.189 --> 00:08:00.139 on me, by the way, I'm not going to ever pick up a 134 00:08:00.220 --> 00:08:01.459 cold call. I just don't. I don't have time for it. I 135 00:08:01.540 --> 00:08:05.620 have my phone is on, do not disturb most of the day. I 136 00:08:05.740 --> 00:08:07.420 don't want that inbound kind of stuff. But you know what, a lot 137 00:08:07.459 --> 00:08:11.660 of people would much prefer a phone call. They're like, it's way quicker 138 00:08:11.699 --> 00:08:15.089 for them. That's if they don't know what those preferences are. So that's 139 00:08:15.170 --> 00:08:18.170 that's really the big reason for the phone is you're eating people in a channel 140 00:08:18.209 --> 00:08:20.490 that they might prefer. The other thing, too, is, and what 141 00:08:20.649 --> 00:08:24.129 that bridge group study found, in a lot of other very similar studies find, 142 00:08:24.250 --> 00:08:28.040 is that any prospect you talk to these days, ask him how many 143 00:08:28.160 --> 00:08:33.200 cold calls that they get versus how many cold emails, and it's literally the 144 00:08:33.320 --> 00:08:37.960 ratio is like hundreds of cold emails to maybe a few half a dozen calls. 145 00:08:39.799 --> 00:08:41.710 People are not picking up the phone right now because they see studies. 146 00:08:41.750 --> 00:08:46.990 Ray Are they not studies. They see influencers on linkedin post stuff like cold 147 00:08:46.070 --> 00:08:50.230 callings at so sells. People like, Oh, maybe I shouldn't call people 148 00:08:50.269 --> 00:08:54.149 anymore. Oh, you know, they said not to call on Mondays or 149 00:08:54.149 --> 00:08:56.940 Fridays because people are busy on Mondays and Fridays. You know, they're getting 150 00:08:56.940 --> 00:08:58.940 ready to drink beers or whatever right so people don't call. The man is 151 00:08:58.940 --> 00:09:03.100 in Fridays and you it's Friday right now, at nine o'clock in the morning, 152 00:09:03.179 --> 00:09:07.700 twelve pm eastern time, and I have students in our outpound squad that 153 00:09:07.100 --> 00:09:11.090 they make cold calls on Friday afternoons and that's when they get most of their 154 00:09:11.129 --> 00:09:13.289 meetings because no one's calling people. That's what you got to think about is 155 00:09:13.809 --> 00:09:16.929 let's look at what the data says, and that's let's also try to do 156 00:09:18.250 --> 00:09:20.929 what other reps are not doing. Reps are not calling, they're not calling 157 00:09:20.970 --> 00:09:24.840 on Mondays and Fridays, they're not calling people first thing in the morning. 158 00:09:24.960 --> 00:09:28.840 Do the things that people aren't doing. I hundred person love what you just 159 00:09:28.960 --> 00:09:33.399 said. As a rat myself, I've always been before. I kind of 160 00:09:33.759 --> 00:09:37.120 more responsibilities. When I had less responsibilities, I used to leave everything to 161 00:09:37.159 --> 00:09:41.710 the last minutes. I'm going on a trip to bally for three weeks. 162 00:09:41.870 --> 00:09:45.629 I'M gonna pack my bike literally salty news before the plane. I'll just like 163 00:09:45.789 --> 00:09:48.830 that kind of don't care. I do it. And Friday was my best 164 00:09:48.909 --> 00:09:52.179 prospecting day, or my friends. In fact I was in the UK. 165 00:09:52.299 --> 00:09:54.899 So people would go to the pub at lunch time. They won't come back 166 00:09:54.940 --> 00:09:58.340 until two or three, and of course that a few be also, everybody 167 00:09:58.419 --> 00:10:03.299 goes reporting in the afternoon. Right I'm reporting two clients have got courdes you 168 00:10:03.419 --> 00:10:07.169 want to go hunting when no one else is ending. And also, I 169 00:10:07.330 --> 00:10:09.850 think the prospect probably don't want to speak to you too much between, as 170 00:10:09.889 --> 00:10:13.850 you said, during the day because, let's say you've got your student squad 171 00:10:13.889 --> 00:10:16.450 that you've got to deal with. So from nine am you speaking to me 172 00:10:16.610 --> 00:10:20.090 right now? Someone trying to call you won't get you. You are busy. 173 00:10:20.169 --> 00:10:24.519 You know your time between nine to twelve is busy. Your time between 174 00:10:24.559 --> 00:10:28.759 twelve one thirty is your lunch time. So you made with at your desk 175 00:10:28.840 --> 00:10:33.120 or you may catch up. May still been meeting and every or up until 176 00:10:33.159 --> 00:10:37.149 the red the end of the day, you should be in meetings. If 177 00:10:37.149 --> 00:10:39.509 you are an exact right, exact. Are Not just waiting for the foot 178 00:10:39.509 --> 00:10:43.789 to ring down. That sells people. Okay, so you've got to catch 179 00:10:43.870 --> 00:10:48.269 them when they are at that their desk, but not with someone on a 180 00:10:48.309 --> 00:10:50.740 video conference or someone in front of them. And that's early in the morning, 181 00:10:50.820 --> 00:10:56.220 later in the day, it's Friday afternoon, it could be Sunday, 182 00:10:56.620 --> 00:10:58.659 you know, sending a few emails on Sunday evening. Just catch training to 183 00:10:58.700 --> 00:11:01.620 get a response from people, because you won't call them on the mobile ONS 184 00:11:01.620 --> 00:11:05.049 and deys. It's too keen, I guess, but I think we've seen 185 00:11:05.169 --> 00:11:09.450 so many as d are focusing the prospecting time during those hours. There was 186 00:11:09.450 --> 00:11:13.769 a book called the fanatical prospective. He was speaking about the golden hours. 187 00:11:13.809 --> 00:11:16.730 Right, you've got to pick your golden hours, get prepared for them, 188 00:11:16.889 --> 00:11:20.080 prepare your list, prepare your stuff and go boom boom, boom, boom 189 00:11:20.080 --> 00:11:24.559 boom during those golden hours. A hundred percent agree with you, and also 190 00:11:24.559 --> 00:11:26.120 on the medium, I think you are right. I'm a fun person. 191 00:11:26.240 --> 00:11:28.440 You send me an email, I don't really want to read it, but 192 00:11:28.519 --> 00:11:31.679 if you call me, and it's maybe because of my industry and what I 193 00:11:31.840 --> 00:11:35.309 do, I will always give you a chance if it's a recruit or calling 194 00:11:35.389 --> 00:11:39.750 me and say hey, I want to do your recruitment. I'm already equipped. 195 00:11:39.110 --> 00:11:41.269 So how do you think you are different? Give me the stories and 196 00:11:41.309 --> 00:11:45.190 what you think you are different from what they already having place. Will tell 197 00:11:45.230 --> 00:11:46.659 me to stripping that under being property. And you know what, most of 198 00:11:46.740 --> 00:11:50.100 the time is then giving up on me, not me giving up on running. 199 00:11:50.220 --> 00:11:52.419 If they don't know what you're saying, they don't know what to say 200 00:11:52.539 --> 00:11:56.700 because they've not sought about me before cutting me. So that's why I would 201 00:11:56.700 --> 00:11:58.779 like to get you maybe with the next question, do you think, because 202 00:11:58.820 --> 00:12:03.490 I think I think that's one important thing. you open a cool email or 203 00:12:03.610 --> 00:12:07.409 you can of GEF time to a cool, cool for Real Evans. Right. 204 00:12:07.570 --> 00:12:11.730 So how would do you get the rid Evans quickly? I would you 205 00:12:11.809 --> 00:12:13.649 get to it's in the best possible ways, so then people can give you 206 00:12:13.929 --> 00:12:16.360 is all response of a bit of that time. Yeah, there's a couple 207 00:12:16.399 --> 00:12:20.000 ways you can think about this and I like to look at things in framework. 208 00:12:20.039 --> 00:12:22.080 So if we kind of step back a little bit, let's talk about 209 00:12:22.120 --> 00:12:26.480 why it's important to be relevant. In the first way, I chunk the 210 00:12:26.559 --> 00:12:28.919 cold call together as you have your intro. That's the first part of the 211 00:12:28.960 --> 00:12:31.509 call. It's the first thirty seconds. The only goal of that is to 212 00:12:31.590 --> 00:12:35.789 get to the next part, which is the hook. The Hook could be 213 00:12:35.950 --> 00:12:37.710 one to five minutes long. This is where you get to ask maybe two 214 00:12:37.710 --> 00:12:41.110 or three questions. You get to figure out if it makes sense to do 215 00:12:41.549 --> 00:12:45.899 the next stage close and to get a meeting so and then intro. What 216 00:12:46.019 --> 00:12:48.740 you need to do is get the person's attention and get them like leaning in 217 00:12:48.940 --> 00:12:52.899 so that you can ask them questions and get a conversation started. The hardest 218 00:12:52.940 --> 00:12:58.100 part with a cold call is getting like momentum, and momentum in the call 219 00:12:58.220 --> 00:13:01.129 dies when someone like you asked a question and they don't know the answer to 220 00:13:01.250 --> 00:13:03.450 her they weren't prepared to answer it, or the person gives an objection. 221 00:13:03.570 --> 00:13:07.250 Like you want to increase the momentum, and the way that you do that 222 00:13:07.409 --> 00:13:11.649 is by adding something relevant. There's a lot of different flavors of relevant events, 223 00:13:11.649 --> 00:13:13.799 so I think we should talk about that. So I work with a 224 00:13:13.879 --> 00:13:16.519 company. I can't mention the specific name of the company, but what they 225 00:13:16.519 --> 00:13:22.519 do is they help provide automated welding solutions for large manufacturers. So what's going 226 00:13:22.600 --> 00:13:24.639 on with manufacturers right now? We could look on a really, really high 227 00:13:24.639 --> 00:13:30.070 level and we could say there's a huge labor shortage right now. So the 228 00:13:30.149 --> 00:13:35.830 American Welding Society came out with this big piece on the demand for welders is 229 00:13:35.990 --> 00:13:39.710 growing by four percent every year, but the supply of welders is decreasing by 230 00:13:39.750 --> 00:13:43.139 seven percent. So there's this huge gap and all these companies are really worried 231 00:13:43.179 --> 00:13:46.259 three, five, ten years from now, how are they going to find 232 00:13:46.299 --> 00:13:50.860 qualified people for these positions when there are fewer and fewer and fewer of them 233 00:13:50.899 --> 00:13:54.340 and it's taking longer to hire? That's something that's going to be relevant for 234 00:13:54.379 --> 00:13:58.289 every manufacturer. So we have stuff that's like more industry related, that's very 235 00:13:58.450 --> 00:14:01.929 up in the clouds, and then we can also zoom in and look at 236 00:14:01.970 --> 00:14:07.529 stuff that's very specific for that company. They're hiring welders interesting they create products 237 00:14:07.610 --> 00:14:11.399 that we could help them automate that traditionally they might have a tough time automating. 238 00:14:11.720 --> 00:14:13.120 So when I go to actually cold call, I want to mention some 239 00:14:13.240 --> 00:14:16.120 of that stuff in the intro and there's a couple different ways that you can 240 00:14:16.159 --> 00:14:20.480 do that. About but I'm a really big fan of removing the surprise, 241 00:14:20.600 --> 00:14:24.789 introducing myself, doing a quick permission based opener and then telling them the reason 242 00:14:24.830 --> 00:14:28.350 for my call. So Hey, Ray Jason, with postful prospecting here. 243 00:14:28.350 --> 00:14:30.830 I know I probably catch in the middle of something, but I did some 244 00:14:30.909 --> 00:14:33.429 research. I notice you're hiring welders right now and I wanted to ask you 245 00:14:33.509 --> 00:14:35.350 something about that. Do you get a minute for me to tell you the 246 00:14:35.389 --> 00:14:37.389 reason why I'm calling? You can let me if you want to keep chatting. 247 00:14:37.820 --> 00:14:41.220 So very upfront, contract sandler. You know kind of say I love 248 00:14:41.299 --> 00:14:46.340 permission based openers and I can drop something that's relevant and that it's going to 249 00:14:46.379 --> 00:14:48.500 grab your attention. You're hiring waders. Oh cool, that's going to be 250 00:14:48.620 --> 00:14:52.450 something the VP of operations their personas thinking about. Nine Times out of ten, 251 00:14:52.490 --> 00:14:54.769 if you do this properly, a person says yeah, go ahead. 252 00:14:56.330 --> 00:14:58.690 What do you got are they might ask you a question. If they're like 253 00:14:58.769 --> 00:15:01.210 you read, they might be like okay, well, how can you help 254 00:15:01.250 --> 00:15:03.570 me with that? I would actually did you ask your question first and come 255 00:15:03.610 --> 00:15:07.720 to see what you've got to say? I think it's two thing that I 256 00:15:07.799 --> 00:15:09.559 want to pick up from what you just say so. First of all, 257 00:15:09.159 --> 00:15:13.799 when I was doing the job, I was probably not choosing the permission days 258 00:15:13.879 --> 00:15:18.639 open. Now you know I would just go straight because my way of doing 259 00:15:18.039 --> 00:15:22.269 was if I picked someone, I would convince myself I would be like a 260 00:15:22.789 --> 00:15:26.950 like a boxer, like an MMA guy. If, if I'm going on 261 00:15:26.990 --> 00:15:28.549 McGregor, I may, you made. They don't want to be in right 262 00:15:28.590 --> 00:15:33.470 now because he's losing all these fight, let's say, blows, fights are 263 00:15:33.549 --> 00:15:37.179 out, or you guys, you lost five out of six and cricket to 264 00:15:37.220 --> 00:15:39.899 break his glams as well. Pull a guy by still making a lot of 265 00:15:39.940 --> 00:15:45.419 money, much more than you, and I know that's friend, but let's 266 00:15:45.460 --> 00:15:48.620 tell you, you are a fight all right. I would always preple myself 267 00:15:48.700 --> 00:15:50.570 for the fight. I would look at the prospect. I will research the 268 00:15:50.649 --> 00:15:54.450 person down, try to see if I gon Gondall in team. Do they 269 00:15:54.529 --> 00:15:58.690 like a specific football team or you know? But I will not try to 270 00:15:58.809 --> 00:16:00.529 be boring. You know, you don't get people and say, Hey, 271 00:16:00.649 --> 00:16:03.169 you've been to such a such a university or a yeah, I don't that 272 00:16:03.250 --> 00:16:06.720 you support the team of you seeing what they've done at the weekend. But 273 00:16:07.000 --> 00:16:12.120 I will try to get an element of making myself hundred percent show that if 274 00:16:12.159 --> 00:16:15.360 I grub that day on the foot lady, on the food, I've got 275 00:16:15.440 --> 00:16:18.509 something of values deliv on them. I know it's some value and if they 276 00:16:18.509 --> 00:16:22.029 don't listen to me or you won't say yes to me, is kind of 277 00:16:22.190 --> 00:16:26.870 dollous. That's kind of how I was pretty much to it right. And 278 00:16:26.149 --> 00:16:29.990 you think about permission based, so tell me a bit more about how do 279 00:16:30.029 --> 00:16:33.460 you see permission based working well for you? Way Do you think it's walking 280 00:16:33.580 --> 00:16:37.100 better? Yeah, and if someone is listening to this and they don't use 281 00:16:37.100 --> 00:16:38.580 a permission based opener, it works fine for them. I'm all for that 282 00:16:38.740 --> 00:16:41.779 too. I'm all for what works. The reason why I like the permission 283 00:16:41.779 --> 00:16:45.659 based openers for two reasons. One, it allows the prospect to opt in. 284 00:16:47.019 --> 00:16:48.289 It's a bit of a pattern and interrupting that. They're not used to 285 00:16:48.409 --> 00:16:52.769 usually hearing that. Most of the time what I'll get is like yeah, 286 00:16:52.929 --> 00:16:55.690 sure, go ahead, or hey, never heard that one before, right, 287 00:16:55.769 --> 00:16:57.450 depending on the industry that you call. The second thing it kind of 288 00:16:57.490 --> 00:17:00.480 gives you a bit of a mental break as a wrap and gives you a 289 00:17:00.519 --> 00:17:03.039 bit of a mental one where the person's like yeah, go ahead, they're 290 00:17:03.079 --> 00:17:07.440 giving you the stage. They're saying yeah, tell me why you're calling. 291 00:17:07.880 --> 00:17:11.680 I know that I got their attention for another ten or fifteen seconds. So 292 00:17:11.039 --> 00:17:15.910 nine times out of ten no one when I make calls. I can't remember 293 00:17:15.150 --> 00:17:19.190 the last time someone said now to that, but nine times out of ten 294 00:17:19.349 --> 00:17:22.430 you should have a ninety percent effective rate with the person saying yeah, go 295 00:17:22.470 --> 00:17:26.470 ahead. And I guess once you ask the first question, then you can 296 00:17:26.670 --> 00:17:30.940 pretty much go into the nicks scenario when you've got your first on. So 297 00:17:30.140 --> 00:17:33.460 you can you can rule out to a bit more spasy thing else us, 298 00:17:33.660 --> 00:17:37.420 you know, grow casting something a little bit larger if you are just to 299 00:17:37.460 --> 00:17:40.099 go first. So that makes sense. Next question for you. Jason is 300 00:17:40.380 --> 00:17:41.859 wrong. Read Evans, I think. I love what you've got to say 301 00:17:41.859 --> 00:17:45.809 about the manufacturing industry in what you're doing for your clients. That that's brilliant. 302 00:17:45.849 --> 00:17:48.690 But obviously you guys are smart and do that for leading. Okay, 303 00:17:49.410 --> 00:17:53.049 for the SDLS that are listening to us right. So you are, is 304 00:17:53.170 --> 00:17:59.319 honest. The other work for outreach all sends false all service now and a 305 00:17:59.559 --> 00:18:03.000 manual lacky. You've got yourselves playbook. You've got lots of supports. You've 306 00:18:03.000 --> 00:18:06.039 got lots of content, lots of training, people, support and stuff. 307 00:18:06.279 --> 00:18:10.200 or You could be honesty in the boots truck company, you know, pre 308 00:18:10.359 --> 00:18:12.869 Serri a, or sorry a, figuring out the stuff, figuring out the 309 00:18:12.950 --> 00:18:18.029 ICP. If you honest, DA, what are the resources you can get 310 00:18:18.269 --> 00:18:21.430 or you can get to to become relevant? I would you go about being 311 00:18:21.509 --> 00:18:25.470 relevant. If you don't have the support of someone like you or a bus 312 00:18:25.630 --> 00:18:26.339 at well, that can give you a little bit. You know, if 313 00:18:26.380 --> 00:18:29.859 you are a new guys, a new functioning the company, well, do 314 00:18:29.900 --> 00:18:32.539 you get it? In Food, the Internet? It's all over the place 315 00:18:32.700 --> 00:18:34.619 for free, most of it. So the welding stuff, that was a 316 00:18:34.779 --> 00:18:40.500 third party called the American Welding Society. That's not a resource that my client 317 00:18:40.619 --> 00:18:42.730 created. That's just out there in in the as you know, in the 318 00:18:42.809 --> 00:18:45.970 Internet, free for them to grab. So what I would think about is, 319 00:18:47.809 --> 00:18:49.450 and again, the relevance that you can add a stuff that's more bigger 320 00:18:49.529 --> 00:18:52.769 industry related, and then you also want to find stuff specific to them too. 321 00:18:53.410 --> 00:18:57.400 So what you want to think about is a couple of things. So, 322 00:18:57.480 --> 00:19:02.039 if we're making it relevant for the prospect I want to look at three 323 00:19:02.200 --> 00:19:06.920 kind of main pockets. What do they educate their customers about? This is 324 00:19:07.000 --> 00:19:10.109 more of a BDB thing if you're reaching out to a be tob business versus 325 00:19:10.150 --> 00:19:12.950 a B Toc consumer. So what do they educate their customers about? What 326 00:19:14.069 --> 00:19:17.549 do they brag about? So what are the accomplishments on their website? What 327 00:19:17.630 --> 00:19:19.950 do they really like? So if we're using another company I work with sells 328 00:19:19.990 --> 00:19:25.099 the CIM solution into higher education. So they sell into universities and colleges and 329 00:19:25.180 --> 00:19:29.500 trade schools and that sort of stuff. Well, the CRM will help them 330 00:19:29.539 --> 00:19:33.740 provide a better experience to the students that want to go to their university. 331 00:19:33.180 --> 00:19:37.059 So what are these universities Brag about? How awesome their programs are, how 332 00:19:37.460 --> 00:19:41.049 successful their students are after they graduate. Their sharing stories like that, right. 333 00:19:41.049 --> 00:19:44.210 So what do they brag about? Those are things that I can loop 334 00:19:44.250 --> 00:19:45.730 in, right. And then the other thing that you want to think about 335 00:19:45.769 --> 00:19:49.970 is where the investing? So that's the hiring, that's the new product lines, 336 00:19:51.049 --> 00:19:53.640 the new service lines, that the things that mergers acquisitions, all of 337 00:19:53.759 --> 00:19:57.000 that kind of stuff. All of that's available to you as a Rep. 338 00:19:57.079 --> 00:20:00.480 you just need to figure out what are the three to five things that I 339 00:20:00.519 --> 00:20:04.480 find most common and the companies that are reach out to. So if you 340 00:20:04.680 --> 00:20:07.950 take ten sample accounts, this will take a little bit longer when you do 341 00:20:08.109 --> 00:20:11.750 this the first time, but try to find the three to five things that 342 00:20:11.869 --> 00:20:15.150 you'll find that you find it every single account. Is it people that are 343 00:20:15.190 --> 00:20:21.150 hiring? Is it they're posting about students doing something really well? Is it 344 00:20:21.819 --> 00:20:25.339 that you sell a solution that helps with customer support and you look to see 345 00:20:25.339 --> 00:20:27.299 if they have chat on their website or not? Whatever it is, this 346 00:20:27.460 --> 00:20:32.740 is how you do personalization or relevance at scale. Find the patterns, so 347 00:20:32.900 --> 00:20:34.890 you could look for the same exact things every time. That's how you get 348 00:20:34.930 --> 00:20:38.329 the kind of stuff that's like specific to the company. To get the stuff 349 00:20:38.329 --> 00:20:42.369 that's more up here, the industry type stuff, what I would look for 350 00:20:42.730 --> 00:20:48.009 is a couple things. So get on Google and look for top podcast in 351 00:20:48.130 --> 00:20:53.240 Sary, top conferences, publications, trade shows. Look specifically with conferences, 352 00:20:53.319 --> 00:20:56.720 a really good one to look at the speaker list. Who are the influencers 353 00:20:57.200 --> 00:21:00.880 in that industry that are putting out the content? Bridge Group is an example 354 00:21:00.960 --> 00:21:06.829 of that. Bridge Group is an influential company in our industry that people they 355 00:21:06.910 --> 00:21:11.069 compete against use their data. Like I've competed against them ideals before. I 356 00:21:11.269 --> 00:21:14.069 use their data when I sell, though. kind of cool for them, 357 00:21:14.150 --> 00:21:17.470 right. It's branding for them. But like there that resort, those resources 358 00:21:17.589 --> 00:21:21.779 all over the place. So even if your company has zero content, you 359 00:21:21.940 --> 00:21:23.900 can still go find the stuff. It's all out there for up for graps. 360 00:21:25.259 --> 00:21:27.819 I think it's from myself and the do all do it again back in 361 00:21:27.900 --> 00:21:32.500 the day. I've found the account manager that that was walking with you. 362 00:21:32.619 --> 00:21:34.730 Sets. People are being very useful as well. You know, sometimes you 363 00:21:34.809 --> 00:21:37.809 get trained by some of them, maybe like a Product Marketing Pussa. No, 364 00:21:38.250 --> 00:21:41.289 basically someone neve all sort of stuff before, but they tell you ought 365 00:21:41.329 --> 00:21:44.769 to say it right and then you still speaking with the set. As guy 366 00:21:44.849 --> 00:21:47.920 say you know what you got out of do a bowl with it. You 367 00:21:48.000 --> 00:21:51.400 know, Ryo city a bit Fazzo and try to go stree point. You 368 00:21:51.440 --> 00:21:55.079 know it's no point using the stuff is crap. What you've got to do 369 00:21:55.359 --> 00:21:57.720 is this is the really sue. We sort of that issue. Is the 370 00:21:57.720 --> 00:22:02.750 usual that the guys wants to solve in the in Hcube, but quite frankly, 371 00:22:03.269 --> 00:22:06.349 that's really what people care about and I think they kind of give you 372 00:22:06.430 --> 00:22:10.750 that sort of pulse of what's opening in the market and what people responds well 373 00:22:10.910 --> 00:22:12.910 too. And also sometimes, you know, one of the feat don't we 374 00:22:12.990 --> 00:22:17.619 encourage our guys do is to use prospect. You know prospect. I just 375 00:22:17.700 --> 00:22:21.259 close the down yours and I'm not interested. It's what look, just please 376 00:22:21.259 --> 00:22:25.539 satisfy my intelligence. What is it that you know what would have done better? 377 00:22:26.180 --> 00:22:27.380 And sometimes you know, you may have one out of ten that actually 378 00:22:27.380 --> 00:22:32.529 give you the pointer. It happens to us on a program where we are 379 00:22:32.609 --> 00:22:37.569 leading with artificial intelligence machine learning, where the quick as a doing the stuff 380 00:22:37.569 --> 00:22:38.289 and blah blah, blah, blah, blah, blah, blah, Blah 381 00:22:38.289 --> 00:22:41.410 Blah, and what we are solving. Back then, what the solution was 382 00:22:41.490 --> 00:22:47.200 solving was using machine learning and at artificial intelligence to make sense of lots of 383 00:22:47.279 --> 00:22:51.559 security labs so you can get to resolution or cyber attack quicker. Okay, 384 00:22:51.960 --> 00:22:55.200 and one of the CIAS, or chief information security officer, it was a 385 00:22:55.279 --> 00:22:59.029 prospective clients, said to one of my guy was like look, I mean, 386 00:22:59.069 --> 00:23:02.109 I'm not going through anyone. I think my peach is a kill pitch, 387 00:23:02.430 --> 00:23:04.910 but you days just get me like and just know what's wrong. I 388 00:23:06.150 --> 00:23:08.829 spoke to ten people today. Is it? Me? Tell me, and 389 00:23:08.869 --> 00:23:11.390 I think it was just having a bad day that guy open up and say 390 00:23:11.470 --> 00:23:15.420 no, you just focus on the wrong issue here. Right our problem is 391 00:23:15.500 --> 00:23:21.420 a shortage of security analy is coming out of school. A good security analyst 392 00:23:21.700 --> 00:23:25.059 is someone that will be six months, nay months, in Your Business, 393 00:23:25.099 --> 00:23:27.529 a Prim we've got that within six months get possed by someone else and then 394 00:23:27.609 --> 00:23:30.210 becaust. A lot of me to bring a new one and there is a 395 00:23:30.250 --> 00:23:34.289 lot of turnover and it's just difficult to have a full team. And yes, 396 00:23:34.369 --> 00:23:40.049 artificial intelligence and machine learning is brilliant, but we still need to have 397 00:23:40.170 --> 00:23:42.279 a human to make a final decision. And as the issue, we've got 398 00:23:42.319 --> 00:23:45.920 the issue. We've got some telling enough of those people and the security althers 399 00:23:45.920 --> 00:23:48.839 are everywhere, but we don't deal with them and all that sort of great 400 00:23:48.880 --> 00:23:52.759 stuff and we completely change the approach. And we spoke about the hi issue. 401 00:23:53.079 --> 00:23:56.470 And when you speak about the hi issue and you start potentially with a 402 00:23:56.589 --> 00:24:00.670 with a permission based opener, and you speak to a CIS or with not 403 00:24:00.990 --> 00:24:03.670 an ed of HS. Hey, I want you to speak to you about 404 00:24:03.710 --> 00:24:07.190 recruitment. Do you have a minute and there is one another right persons of 405 00:24:07.470 --> 00:24:11.099 recruitment in your function. And then straight or you strike a cover like quest 406 00:24:11.099 --> 00:24:12.500 that they will you want and they let you speak. And so where there 407 00:24:12.579 --> 00:24:15.579 is a short age, and by the way, I've been on on selves, 408 00:24:15.619 --> 00:24:18.059 navigator, and I can see that in your team you on the ton 409 00:24:18.140 --> 00:24:22.339 of of around thirty percent of the over the last couple of years and I 410 00:24:22.420 --> 00:24:26.009 think that's got to be painful. Also, looking at glass door in why 411 00:24:26.130 --> 00:24:27.930 you are based in Chicago, and again see at the average price of those 412 00:24:27.970 --> 00:24:32.650 guys, around K dollars and another to recruit. I will charge you twenty 413 00:24:32.809 --> 00:24:36.529 every time you find one. So the cost of just changing those gays consistantly 414 00:24:37.130 --> 00:24:40.559 is super high. Our solution could help you to retain these people for longer 415 00:24:40.599 --> 00:24:42.640 and remove that headache. You want to speak about it and now we go 416 00:24:42.680 --> 00:24:47.920 about it and people like yes, and literally we went from Zero Conversion to 417 00:24:48.079 --> 00:24:52.559 ninety percent conversion. So it's really funny or relevance work. And sometimes you 418 00:24:52.599 --> 00:24:56.349 know a prospector tells you free still clear what you should have done right, 419 00:24:56.390 --> 00:25:00.150 but because we don't ask them what we are doing wrong and what we should 420 00:25:00.150 --> 00:25:03.269 do right, you never realize it. I love that story. So it's 421 00:25:03.309 --> 00:25:07.500 using your prospects for feedback. I think as a str and bede are a 422 00:25:07.619 --> 00:25:11.180 lot of times with the companies I'm working with right now, our account executives. 423 00:25:11.579 --> 00:25:15.299 So I'm working with the AEAS to help them with prospecting. And you 424 00:25:15.420 --> 00:25:19.500 know it's really interesting, is because they see the sales process and they do 425 00:25:19.660 --> 00:25:23.329 discovery. There are so many nuggets like the one you just shared right now 426 00:25:23.410 --> 00:25:26.569 that would come out and discovery if you did good discovery. And a lot 427 00:25:26.569 --> 00:25:32.170 of times what I see is this barrier between a's in the STR team where 428 00:25:32.170 --> 00:25:37.000 they aren't sharing that information. Use what you learn in the sales motion to 429 00:25:37.079 --> 00:25:40.119 inform the outbound motion, because you get that stuff. And if you're an 430 00:25:40.200 --> 00:25:42.599 str video, get your a to record the calls if they're not, so 431 00:25:42.720 --> 00:25:47.000 that you can listen to them. Yeah, all of the informations right there. 432 00:25:47.440 --> 00:25:49.869 I think it's the it's often the mee seeing Lincoln, and this is 433 00:25:49.910 --> 00:25:53.670 why lots of people struggle with the account base campaign. Is that you know? 434 00:25:55.509 --> 00:25:57.990 So I can't bease. You the information to flu there and you need 435 00:25:59.029 --> 00:26:02.230 to have that relationship and it's we do encourage you all. Guys. I 436 00:26:02.269 --> 00:26:06.259 mean we I know it sounds a bit cliche because everybody he wants funds, 437 00:26:06.339 --> 00:26:10.059 but you know what we say to our videos. You know team and is 438 00:26:10.099 --> 00:26:11.099 the I know teams. We want you, i. a, to be 439 00:26:11.180 --> 00:26:14.619 a fun we want them to be a fund, not just like you wanted 440 00:26:14.660 --> 00:26:17.619 to be a fun of you right, if you're manager, can get an 441 00:26:17.619 --> 00:26:21.329 email from your a onceonone saying that you're absolutely extraordinary, and then I sat 442 00:26:21.369 --> 00:26:23.210 to operatix. We with and issue with you. Technically, well, we 443 00:26:23.289 --> 00:26:29.250 don't go that far, but if you build that relationship, you know this 444 00:26:29.609 --> 00:26:33.200 is that's far life. You know, an a an as right mindset. 445 00:26:33.640 --> 00:26:38.200 That's got to good video. I mean this is like having a rough diamon 446 00:26:38.319 --> 00:26:41.640 in your back pockets. You want to share. Is that guy you want 447 00:26:41.640 --> 00:26:45.680 to you know it's you know, a difficulty is for those giates to do 448 00:26:45.720 --> 00:26:49.470 the job. If you've done it yourself and you want to empower them, 449 00:26:49.549 --> 00:26:52.390 you want to you want to make sure that they are being no show, 450 00:26:52.470 --> 00:26:56.869 then often do. Relationship goes a long way. So even in the future 451 00:26:56.869 --> 00:27:00.430 they could use this relationship for their own development. Right. But coming back 452 00:27:00.460 --> 00:27:03.700 to cold cooling, because we can get carried away I think you and I 453 00:27:03.700 --> 00:27:07.859 ask pasionate about all the tactics and things and all that, and and I 454 00:27:07.980 --> 00:27:11.099 love the topic of Fred Events. I think is we could probably have a 455 00:27:11.140 --> 00:27:15.259 whole conversation about that. But ways that you feeled by your eight quid coding 456 00:27:15.700 --> 00:27:18.970 all have me there's a lot of reasons. I think that, just like 457 00:27:18.089 --> 00:27:23.450 anything else that you're resistant to, the involves other people. If the experience 458 00:27:23.569 --> 00:27:27.410 is not a good one for the other person, you're gonna not like doing 459 00:27:27.529 --> 00:27:30.599 that right. So we've already kind of addressed that part that we need to 460 00:27:30.680 --> 00:27:33.559 think about what the experience is like for the prospect. I think the other 461 00:27:33.720 --> 00:27:38.279 part two is if we don't come in with a talk track and a good 462 00:27:38.400 --> 00:27:42.519 plan of what we're going to talk about and feel confident in that. That's 463 00:27:42.519 --> 00:27:45.750 where the other part of Paul reluctance comes from, and I think you have 464 00:27:45.869 --> 00:27:49.309 to really sit in the mind of the person that you're reaching out to. 465 00:27:51.269 --> 00:27:53.390 And a lot of people talk about how hard it is to be rejected, 466 00:27:53.549 --> 00:28:00.140 but you know it's also really hard for people is rejecting other people. I 467 00:28:00.140 --> 00:28:02.819 don't know about you, Ray, I don't feel good rejecting other people. 468 00:28:02.859 --> 00:28:04.579 Doesn't feel good for me when someone reaches out at and I have to tell 469 00:28:04.619 --> 00:28:07.660 them to stop reaching out to me. I don't like doing that. Doesn't 470 00:28:07.660 --> 00:28:11.539 make me feel good. In most prospects are not psychopaths, so they don't 471 00:28:11.539 --> 00:28:15.210 like rejecting people either. So you have to do this in a way where 472 00:28:15.210 --> 00:28:18.809 it's very easy for people to say no to you. So you can't need 473 00:28:19.410 --> 00:28:23.009 the meeting. But it really comes down to coming in and being prepped. 474 00:28:23.890 --> 00:28:26.680 So if you know that what you're going to say. So one thing I 475 00:28:26.759 --> 00:28:30.759 want to add to that permission based opener at the beginnings, when the person 476 00:28:30.799 --> 00:28:33.519 says yes, the very first thing that you need to do. I'm a 477 00:28:33.599 --> 00:28:37.039 really big fan of dropping in priorities. So I drop in specifically what I'm 478 00:28:37.039 --> 00:28:41.910 hearing people like them focused on right now. So I immediately make the conversation 479 00:28:41.950 --> 00:28:45.509 about you. Ray. So for using that welding automation solution. It would 480 00:28:45.509 --> 00:28:48.670 sound something like this and we just wor send this yesterday, so this might 481 00:28:48.750 --> 00:28:52.069 not be totally smooth yet. So raised like yeah, totally, why you're 482 00:28:52.069 --> 00:28:53.470 reaching out. Well, Hey, ry, like I said, I noticed 483 00:28:53.509 --> 00:28:57.500 that you're hiring welders right now and when I talk to VP's of operations right 484 00:28:57.539 --> 00:29:00.779 now. They're telling me that they want to accomplish a couple things. One 485 00:29:02.460 --> 00:29:06.299 is that they're hiring welders right now, but what's a really big issue in 486 00:29:06.380 --> 00:29:08.539 getting in the way of that is the labor shortage. So they're having trouble 487 00:29:08.579 --> 00:29:15.089 keeping good qualified welders around and it's taking months to fill those positions. To 488 00:29:15.569 --> 00:29:19.410 what we hear them talking about is this focus around maximize us in efficiency of 489 00:29:19.529 --> 00:29:23.130 how they're handling automation right now. So they're either in a position where they've 490 00:29:23.170 --> 00:29:27.039 tried automation and hasn't really worked, or they're doing it but there's kind of 491 00:29:27.079 --> 00:29:33.440 these like high mix, low volume products that they haven't been able to figure 492 00:29:33.440 --> 00:29:34.960 out how to automant. I'm really curious which one of those two things is 493 00:29:36.000 --> 00:29:38.589 stop of mine for you right now. I've thrown in a lot of keywords. 494 00:29:38.670 --> 00:29:45.150 They're automation, Welder's labor shortage, high mix, low volume. This 495 00:29:45.230 --> 00:29:48.950 is what they talked about a lot. This is in their language. No 496 00:29:48.150 --> 00:29:52.940 long ways use the Juggon and also what I like, in which you just 497 00:29:52.099 --> 00:29:56.339 went through, is hey, this is what I'm mirroring from those of people 498 00:29:56.460 --> 00:29:59.980 like you that I'm speaking with I know, I mean that group. I'm 499 00:30:00.019 --> 00:30:02.980 part of your tribe, you know, and you mean the two of them 500 00:30:03.140 --> 00:30:06.420 like I'm speaking to lots of people like you. So you can have a 501 00:30:06.460 --> 00:30:08.210 conversation with me. I need to be make sure that you are good after 502 00:30:08.210 --> 00:30:11.009 El. So if they get going, you know you can, you can, 503 00:30:11.210 --> 00:30:14.690 you can follow the flow right, and then you're right. Using these 504 00:30:14.769 --> 00:30:17.890 buzz words. This was that. You know, every single time they drop, 505 00:30:18.089 --> 00:30:22.039 you know that you're scoring your point the kinking. That's great, but 506 00:30:22.160 --> 00:30:25.240 again, you know it's coming to the redevance is, how do you find 507 00:30:25.240 --> 00:30:27.400 that? You go and speak to existing clients about that. You good, 508 00:30:27.839 --> 00:30:32.200 probably a existing clients. How did you come so? You said that you 509 00:30:32.240 --> 00:30:33.759 you can have built that yesterday, right. So you have to get that 510 00:30:33.839 --> 00:30:37.829 information from someone. I know the Internet is a big thing, but did 511 00:30:37.829 --> 00:30:40.869 you actually get it from the Internet? Getting from your clients, getting from 512 00:30:41.150 --> 00:30:45.190 their clients the best places, your prospects. So what we did together, 513 00:30:45.309 --> 00:30:48.349 and what I'm training them on how to do, is so I'm not just 514 00:30:48.470 --> 00:30:49.900 doing this for them, I'm training them on how to figure this out. 515 00:30:49.940 --> 00:30:52.259 So it's a little bit about but the very first thing that we did is 516 00:30:52.299 --> 00:30:56.099 listen to calls with the account executives and they're in Gong. So what you 517 00:30:56.140 --> 00:31:00.220 can do? I mean all the calls are transcribed. I know word for 518 00:31:00.460 --> 00:31:03.259 word. At the very beginning of the called, prospects will say, yeah, 519 00:31:03.299 --> 00:31:04.490 we're really struggling with this right now. Boom. I want to know 520 00:31:04.809 --> 00:31:10.210 exactly, word for word, exactly what they say. There's patterns across all 521 00:31:10.250 --> 00:31:14.089 of them. I interviewed a couple of their count executives. That's where I 522 00:31:14.130 --> 00:31:17.089 got most of it, and then the other parts too, is just with 523 00:31:17.210 --> 00:31:19.279 the SDR team that I'm working with. Is Hey, what do you hear 524 00:31:19.359 --> 00:31:22.160 a lot of people talking about when you make cold calls, when they respond 525 00:31:22.160 --> 00:31:26.119 to your cold emails? What do they respond with? Came up yesterday. 526 00:31:26.119 --> 00:31:30.200 There was eight or nine key words that they keep hearing coming up in the 527 00:31:30.279 --> 00:31:33.750 AE meetings, the discovery calls, in the demos that you keep hearing and 528 00:31:33.910 --> 00:31:37.549 cold calls they keep hearing in emails. And it's pretty easy to build a 529 00:31:37.589 --> 00:31:40.710 talk track if you just use the information and you think about what are my 530 00:31:40.869 --> 00:31:45.549 prospects sharing? That's top of mine for them. That also intersects. If 531 00:31:45.549 --> 00:31:48.380 you look at a ven diagram. That also intersects with how we help. 532 00:31:48.859 --> 00:31:52.220 So the informations there and as an SDR, you can't use the excuse that 533 00:31:52.259 --> 00:31:56.059 all we don't recorder, we don't use Gong, we don't use course, 534 00:31:56.380 --> 00:31:59.059 will get your ae to record the call on zoom. It's free for them 535 00:31:59.099 --> 00:32:01.569 to do that in on the call, to sit in on a couple of 536 00:32:01.609 --> 00:32:06.410 Demos. Do something right. But the best information you're going to get us 537 00:32:06.450 --> 00:32:09.289 from actual prospects. You can get online and look at all the other kind 538 00:32:09.289 --> 00:32:13.609 of stuff and get some trends, but what prospects are actually sharing is going 539 00:32:13.609 --> 00:32:16.119 to be way more important. One other thing real quick to I think that's 540 00:32:16.160 --> 00:32:22.599 underrated is customer success in anyone who's delivering the product or service. So when 541 00:32:22.640 --> 00:32:25.000 they do these on boarding calls and they help the customer their stuff, that 542 00:32:25.039 --> 00:32:28.960 comes up in those calls to so talk to your delivery team or your customer 543 00:32:28.960 --> 00:32:31.069 success team. What are people coming to us? What problem are they coming 544 00:32:31.109 --> 00:32:34.710 to US trying to solve? How do we help that? What value do 545 00:32:34.789 --> 00:32:37.990 we get? All the informations right there. You also mentioned coridictants. It's 546 00:32:38.029 --> 00:32:43.829 funny because we was speaking audio this week. We's some themes from outreach but 547 00:32:44.029 --> 00:32:49.619 coridictants as one of the lesue for, you know, bdls, to move 548 00:32:49.819 --> 00:32:52.099 all a new rebocuit people as kind of the first thing that people are foot 549 00:32:52.140 --> 00:32:54.819 off from. You know, the courridic does if it's don't like cutting. 550 00:32:55.220 --> 00:33:00.369 Do you believe that that this is the main fact off is dl not being 551 00:33:00.410 --> 00:33:05.009 successful corridictants? Well, I think all reluctance is a symptom of them not 552 00:33:05.170 --> 00:33:07.329 having a good talk track and feeling comfortable, like they know the person. 553 00:33:07.890 --> 00:33:10.809 Yes, the call reluctance, I think, is a symptom. I rarely 554 00:33:10.890 --> 00:33:15.880 see people that are afraid of like so afraid of rejection that that keeps them 555 00:33:15.920 --> 00:33:20.680 from picking up the phone. I rarely see that. It's more people aren't 556 00:33:20.680 --> 00:33:23.119 confident in what they're going to say because they put the focus of the cold 557 00:33:23.200 --> 00:33:28.549 call on mastering the pitch. Yes, earlier what you said, ray was 558 00:33:28.950 --> 00:33:30.430 we have a solution that can help make go that go away. That's your 559 00:33:30.430 --> 00:33:35.390 value prop. It's pretty simple. You talk about the problem, we can 560 00:33:35.470 --> 00:33:37.269 help make that go away. It's not well, you know, we help 561 00:33:37.470 --> 00:33:40.430 so and so do this and we can drive oury by this percentage of we 562 00:33:40.500 --> 00:33:44.299 worked with you. That's not a very good value, product value prop is 563 00:33:44.859 --> 00:33:46.619 here's what people like you were trying to accomplish right now and stuff that gets 564 00:33:46.660 --> 00:33:49.819 in their way, and we can help with that. The coll cause not 565 00:33:49.940 --> 00:33:52.420 the time to dig into anything else besides that. Leave a cliffhanger at the 566 00:33:52.500 --> 00:33:57.690 end. So I believe one hundred percent in nineteen, well, probably ninety 567 00:33:57.690 --> 00:34:01.130 nine percent of scenarios, that it's the talk track in the messaging and that 568 00:34:01.210 --> 00:34:05.450 it's not customer centric and the person doesn't really feel like they know who they're 569 00:34:05.490 --> 00:34:09.039 talking to. Yeah, now it's the it's the right on something you'll compatly 570 00:34:09.119 --> 00:34:14.559 right. I think the coverdictance is you have a small percentage of people are 571 00:34:14.639 --> 00:34:17.000 just don't like it, but try the job and think that they may would 572 00:34:17.039 --> 00:34:22.159 have been great and then try and just don't like but that's probably about the 573 00:34:22.280 --> 00:34:24.389 introval. In fact, we've seen some introval being very successful at the job 574 00:34:24.429 --> 00:34:28.269 because they can put the mask on, you know, when you would not 575 00:34:28.429 --> 00:34:31.190 be in the food. But love. I love your response about the symptom. 576 00:34:31.469 --> 00:34:35.070 I love the fashion is that it's not to cuse and what do we 577 00:34:35.150 --> 00:34:37.269 do about it? But which need to do? You to equip them with 578 00:34:37.349 --> 00:34:39.300 confidence and they quit them with confidence is making sure that they can. They 579 00:34:39.340 --> 00:34:42.820 own dost on the why they can all go on the way them said, 580 00:34:42.900 --> 00:34:46.739 the wet the when they onders some fullida pitch. I remember being an DA 581 00:34:47.460 --> 00:34:51.539 having to say something. When I started, I had no idea what I 582 00:34:51.659 --> 00:34:54.809 was talking about. Literally no idea. The benefits set trying to sell the 583 00:34:54.889 --> 00:34:59.250 solution. I won't mention that any even if he was like many, many 584 00:34:59.289 --> 00:35:01.769 million years ago. But it was quite a big company and I was speaking 585 00:35:01.769 --> 00:35:06.730 about one of the networking solution and I was speaking about nuds and this and 586 00:35:06.849 --> 00:35:09.360 that. Absolutely no idea what I was talking about, what they were doing, 587 00:35:09.599 --> 00:35:14.440 how it walks. But there was to scale to USK because everybody around 588 00:35:14.519 --> 00:35:17.119 you was speaking about it like fluently. So if I ask, I'm very 589 00:35:17.360 --> 00:35:22.110 so stupid and I think that's that's also but that was on me. I 590 00:35:22.190 --> 00:35:23.349 think that's on you when you stop to think that, if you have the 591 00:35:23.349 --> 00:35:25.309 question, you have to stupid. No, I don't do it anymore. 592 00:35:25.590 --> 00:35:29.389 I've got a bit of a status. If there is an acronym that they 593 00:35:29.389 --> 00:35:30.510 don't know the sound, trust me, I would just say what is it 594 00:35:30.909 --> 00:35:34.949 and I'd be curious about it. But when you stop. It's difficult to 595 00:35:35.030 --> 00:35:37.539 ask, but surely when everybody around you like use that sort of job and 596 00:35:38.380 --> 00:35:42.820 and use it friendly. So I agree with you. I've got one last 597 00:35:42.860 --> 00:35:45.940 question for you, because we getting to the end of the of the recording 598 00:35:45.019 --> 00:35:49.739 time, unfortunately. What do you think we can do, you know, 599 00:35:49.900 --> 00:35:52.570 industry, to kind of change the bet reputation of cold cutting? Man, 600 00:35:52.690 --> 00:35:57.369 I think it first, as sales leaders, we need to arm our reps 601 00:35:57.449 --> 00:36:00.690 with the information that they need, or that starts is educating them on who 602 00:36:01.369 --> 00:36:06.400 their prospectings you. So there needs to be very clear. Hey, here's 603 00:36:06.440 --> 00:36:08.840 the persona, here's what they care about, here's the problems they're having, 604 00:36:09.199 --> 00:36:14.599 here's how we can help, here's recordings of US doing customer interviews for you 605 00:36:14.639 --> 00:36:17.199 to listen to. You need to help them build empathy for the people that 606 00:36:17.320 --> 00:36:22.030 they're reaching out to so we can shortcut that process. That's good. The 607 00:36:22.190 --> 00:36:25.710 next thing that we need to do is really focus on how can we arm 608 00:36:25.829 --> 00:36:31.980 the person in a way to where they have the ability to not wing it 609 00:36:32.139 --> 00:36:37.659 necessarily, but go into a conversation and know that that could go on a 610 00:36:37.699 --> 00:36:40.260 lot of different way is and they have talking points and things that they can 611 00:36:40.380 --> 00:36:45.500 bring up. If you think about how you approach any other conversation in your 612 00:36:45.539 --> 00:36:49.090 life, you know you don't just like talk to your friends or family. 613 00:36:49.210 --> 00:36:52.289 When you're meeting people on public you don't know what the end outcome of that 614 00:36:52.409 --> 00:36:54.409 conversation is going to be. You're totally fine with just being in the moment 615 00:36:54.449 --> 00:36:59.210 and seeing where it goes. Why wouldn't you approach a cold call like that? 616 00:36:59.369 --> 00:37:00.840 You know kind of what you want to accomplish, but also be open 617 00:37:00.880 --> 00:37:04.360 to the fact that it might not make sense to settle meeting. You know 618 00:37:04.400 --> 00:37:07.679 what I mean. So I think that doing those two things and making it 619 00:37:07.840 --> 00:37:12.159 more buyer centric and customer centric and really talking to the customer, what we 620 00:37:12.239 --> 00:37:14.760 need to do as an industry is if we make the cold call a better 621 00:37:14.800 --> 00:37:17.949 experience for prospects, people won't hate getting cold calls so much either. Yeah, 622 00:37:19.349 --> 00:37:22.949 but persons. In term of the reframing and the conversation, one thing 623 00:37:22.989 --> 00:37:27.190 that we did a long time ago. We had one personet was telling us 624 00:37:27.190 --> 00:37:30.500 about basically wanted to quit it. That doesn't was reads you league good, 625 00:37:30.980 --> 00:37:34.380 but I expectation for themselves, if you will. Okay, so out of 626 00:37:35.019 --> 00:37:38.340 five conversation or ten conversation. I think they are coming without seeing one meetings 627 00:37:38.699 --> 00:37:43.099 with the prospect and the way we refraind that folems. So we look, 628 00:37:43.260 --> 00:37:45.730 what's your communion? I can't remember the exact number, but let's put it 629 00:37:45.050 --> 00:37:49.050 hundred dollars. Pull meeting, okay, we sell. Okay. Well, 630 00:37:49.090 --> 00:37:52.250 if you need to have tend conversation to get one meeting, that mean that 631 00:37:52.449 --> 00:37:58.250 every single time someone reject you, you are making ten dollars. It's fantastic, 632 00:37:58.920 --> 00:38:00.920 you know, because you get nine rejection to get to a meeting and 633 00:38:01.000 --> 00:38:05.440 that's when you get your undred dollars. So when you get someone rejecting you, 634 00:38:05.519 --> 00:38:07.960 technically is pretty much tender thousand R cook at. This is a good 635 00:38:07.039 --> 00:38:10.519 news. Refrain it into something positive. Not everybody will say yes you. 636 00:38:10.639 --> 00:38:15.550 It's the completely normal that people don't say yes to you. But the game 637 00:38:15.670 --> 00:38:19.829 but secular, was just like upset because not everybody was saying this yesterday and 638 00:38:20.309 --> 00:38:22.989 and and it's quite an interesting towards or reframe the thing in a positive way. 639 00:38:23.070 --> 00:38:27.860 So, Jason, if anyone wants to speak to you, follow up 640 00:38:27.900 --> 00:38:31.059 on that conversation or, more importantly, engage with peaceful prospecting. Was the 641 00:38:31.139 --> 00:38:35.780 best way to get rid of you. Our website plus full prospectingcom. So 642 00:38:35.860 --> 00:38:37.260 you're going to find a couple things. So if you're listening this and you're 643 00:38:37.260 --> 00:38:39.099 like hey, I just want free staff, yeah, that's all good. 644 00:38:39.139 --> 00:38:44.010 We got a podcast there. We have guides on the reply method, how 645 00:38:44.050 --> 00:38:46.010 a structure called email, we got video guides, all kinds of like just 646 00:38:46.090 --> 00:38:50.690 tons of free stuff there. If you're a rerap looking for some help, 647 00:38:51.130 --> 00:38:55.159 we have something called outbound squad. It's a killer community of wraps that are 648 00:38:55.360 --> 00:39:00.239 badasses at their companies and it's got coaching, community training content, all that 649 00:39:00.280 --> 00:39:02.480 kind of stuff. And we work with companies as well too. So if 650 00:39:02.519 --> 00:39:07.599 you're looking for help implementing you know this approach with your Sdr read our team 651 00:39:07.599 --> 00:39:12.670 or your as potentially we're able to help there too. So blisful PROSPECTINGCOM's the 652 00:39:12.670 --> 00:39:15.869 best way to check us out. That's great. Well, science to getting 653 00:39:15.869 --> 00:39:19.110 Jason. He was absolutely drop to a good conversation with you today. Yeah, 654 00:39:19.150 --> 00:39:22.510 you too. Thanks for having me on. You've been listening to be 655 00:39:22.710 --> 00:39:25.460 to be read the new acceleration. To ensure that you never miss an episode, 656 00:39:25.739 --> 00:39:30.099 subscribe to the show in your favorite podcast player. Thank you. So 657 00:39:30.219 --> 00:39:31.059 much for listening until next time.

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