41: What You Need to Keep in Mind When Expanding Globally w/ Rob Wellner

May 22, 2019 00:17:40
41: What You Need to Keep in Mind When Expanding Globally w/ Rob Wellner
B2B Revenue Acceleration
41: What You Need to Keep in Mind When Expanding Globally w/ Rob Wellner

May 22 2019 | 00:17:40

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Show Notes

What are the elements that you and your company should consider when you start planning an expansion into any new territory?

That’s what I talked about with Rob Wellner, Senior VP of Sales at Velocity Global, in this episode of B2B Revenue Acceleration. Rob shared his expertise on the advantages and challenges that come with global expansion, along with a few things companies commonly overlook.

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Episode Transcript

WEBVTT 1 00:00:02.560 --> 00:00:07.549 You were listening to be tob revenue acceleration, a podcast dedicated to helping software 2 00:00:07.589 --> 00:00:11.789 executives stay on the cutting edge of sales and marketing in their industry. Let's 3 00:00:11.789 --> 00:00:16.429 get into the show. Hi, welcome to be to be a room new 4 00:00:16.469 --> 00:00:21.539 acceleeration. My name is Owenian Muki and I'm yet today we wor when send 5 00:00:21.579 --> 00:00:25.179 your VP of selves at Bilocity Globore. How are you route today? I'm 6 00:00:25.260 --> 00:00:28.859 doing great. Or then how are you doing? Fantastic. Thank you very 7 00:00:28.940 --> 00:00:32.460 much. So the duplic of today's if he's ad, is really around the 8 00:00:32.579 --> 00:00:39.289 tips for companies to remember when expending globally. She's quite a wide and interesting 9 00:00:39.409 --> 00:00:44.369 subjects, but before we go into that conversation, could you please introduce yourself 10 00:00:44.450 --> 00:00:48.770 a little bit more, Rob, as well as tell us about what's vilocity 11 00:00:48.850 --> 00:00:53.719 global is as a company? Absolutely, my name is Rob Wellner, on 12 00:00:53.920 --> 00:00:59.200 the the senior vice president of sales at velocity global. I oversee our global 13 00:00:59.439 --> 00:01:06.750 direct sales, strategic partnership and marketing teams here at the organization. And velocity 14 00:01:06.870 --> 00:01:12.590 global is a professional employer organization focused on international expansion. So our mission, 15 00:01:12.629 --> 00:01:19.260 in primary purpose, is to expand our clients capability internationally and allow those companies 16 00:01:19.579 --> 00:01:26.219 to see business opportunities and growth initiatives outside of their geographic footprint. Today, 17 00:01:26.739 --> 00:01:30.939 again, I met to were professional services form and we help organizations with the 18 00:01:32.099 --> 00:01:37.890 compliant employment of employee in a hundred eighty seven countries. Impressive. So, 19 00:01:38.409 --> 00:01:42.090 as you know, wrote from from the conversation we had preparations to this episode. 20 00:01:42.409 --> 00:01:48.519 We had to paradis walk with a lot of technology companies. A lot 21 00:01:48.599 --> 00:01:53.280 of these companies receive investments and as part of that investment the objective is to 22 00:01:53.480 --> 00:02:00.640 expand geographically, going into new territory, creating Euroindustream indust territories. Obviously they 23 00:02:00.719 --> 00:02:06.269 need to do it quickly because the vcas probably won't start to open a quickly 24 00:02:06.310 --> 00:02:14.469 and effectively. But obviously expending internationality comes with challenges. So my first question 25 00:02:14.590 --> 00:02:17.539 to you is really around what are these elements? What are the elements that 26 00:02:17.699 --> 00:02:24.060 a company should consider when they starts planning their global expansional planning, even not 27 00:02:24.180 --> 00:02:29.020 just a global but planning an expansion in a new territory? Thank you for 28 00:02:29.139 --> 00:02:32.210 that question. First and format like operatic to supporting, you know, high 29 00:02:32.250 --> 00:02:39.009 growth technology companies velocity global actually supports I'd say sixty five to seventy five percent 30 00:02:39.090 --> 00:02:45.840 of our client come from the the technology space and then the life sciences and 31 00:02:45.960 --> 00:02:50.319 biotech, and that's strictly because are not strictly but a byproduct of that. 32 00:02:50.479 --> 00:02:53.719 Of those types of industries are growing at a fast page and they need to 33 00:02:53.879 --> 00:03:00.150 take advantage of market both in the country that they operate and globally. Right 34 00:03:00.229 --> 00:03:06.389 and there are tons of considerations to assess when going internationally, specifically after you've 35 00:03:06.550 --> 00:03:13.099 raised capital from some institutional investors who are earmarking specific funds towards that expansion. 36 00:03:13.659 --> 00:03:16.419 I think to take a step back, it's really, you know, might 37 00:03:16.500 --> 00:03:23.180 be critical to highlight the advantages and benefits of expanding internationally. There's a lot 38 00:03:23.620 --> 00:03:27.020 to consider again, and there are a lot of benefits. But if we're 39 00:03:27.060 --> 00:03:30.289 talking to two companies today, we do this often, there are really like 40 00:03:30.449 --> 00:03:34.930 three to four key points that they tend to focus on. The first and 41 00:03:35.050 --> 00:03:39.610 foremost is the ability to access new talent pools. So here in the US 42 00:03:40.050 --> 00:03:45.960 unemployment is that historically low rates and we're seeing, you know, similar a 43 00:03:46.039 --> 00:03:50.360 low and unemployment rates globally. So the ability to actually go out into the 44 00:03:50.439 --> 00:03:55.229 market outside of where a company has a legal jurisdiction footprint today and fine, 45 00:03:55.389 --> 00:04:00.909 top talent has been a critical driver of the business. Okay. Another case 46 00:04:00.069 --> 00:04:04.310 would be to go in and and capture new revenue in a market. Right. 47 00:04:04.469 --> 00:04:09.990 So again, the company or Technology Company raises a series of capital. 48 00:04:10.020 --> 00:04:15.099 Again, those investors not only want to build the infrastructure up, but they 49 00:04:15.139 --> 00:04:18.699 want to expand the revenue and diversify that revenue outside of their, you know, 50 00:04:18.819 --> 00:04:23.540 again, geographic footprints today, and so they are allowed to capitalize by 51 00:04:23.620 --> 00:04:27.209 looking at that. So those they are like the highlights right when you're when 52 00:04:27.250 --> 00:04:31.170 you're looking at challenges to that is you want to first be able to test 53 00:04:31.250 --> 00:04:38.490 the new market, right. So status quo previously had been for organizations to 54 00:04:39.319 --> 00:04:44.519 either set up an entity, whether they had one employee or tenzero in a 55 00:04:44.600 --> 00:04:47.519 country, or, on the flip side, they would actually go out and 56 00:04:47.920 --> 00:04:56.069 employ contractors, right, which globally is typically called a misclassified employee if they're 57 00:04:56.110 --> 00:05:00.310 only focused on serving one client. So that would be the first for so 58 00:05:00.430 --> 00:05:04.029 the challenge is is getting into test the new market. Hiring immediately where you 59 00:05:04.110 --> 00:05:11.939 don't have a company set up globally becomes a very big challenge. Intellectual Property 60 00:05:11.939 --> 00:05:16.139 Protection and then an employee retention. Okay, so those are the considerations, 61 00:05:16.259 --> 00:05:20.180 I think, in addition to to looking at some key focal points of why, 62 00:05:21.009 --> 00:05:26.170 absurdly, very interesting about the first point that you mentioned, all the 63 00:05:26.290 --> 00:05:30.490 one of the Fast Trayo, which is finding to tenants, we seem to 64 00:05:30.529 --> 00:05:34.129 see a shortage box really on the development's site all clients because again, you 65 00:05:34.209 --> 00:05:39.639 know, I cannot drove my question to you, to all Studi. He's 66 00:05:39.680 --> 00:05:43.319 on giving you money and they won't them when you back or they want your 67 00:05:43.399 --> 00:05:46.959 review to increase. of Go ahead and find that your religious train in new 68 00:05:46.000 --> 00:05:51.750 territory. But I kind of completely foguts and then you you brought it and 69 00:05:51.829 --> 00:05:57.949 thank you for green back up into do the conversation. That actually unemployment law, 70 00:05:57.990 --> 00:06:00.550 unmbloyments, right, sorry, and finding top tenanty doors. One was 71 00:06:00.589 --> 00:06:05.339 a trick. Do you have examples? All? One example, also, 72 00:06:05.540 --> 00:06:12.860 client that you've seen potentially struggling for identicity, flying do top talents, you 73 00:06:12.939 --> 00:06:16.699 know, specific geography, expending successfully in those all geography and also doing it 74 00:06:16.819 --> 00:06:20.970 quickly. But most importantly, it being successfully in finding new students the new 75 00:06:21.009 --> 00:06:25.769 territory and achieve that God that way. Yeah, I mean. You know, 76 00:06:25.850 --> 00:06:31.170 there's a good and anecdotal story. Is We support again a several UNICORNS, 77 00:06:31.209 --> 00:06:35.000 you know, Technology Unicorn companies. So when we first supported this one 78 00:06:35.079 --> 00:06:41.240 organization, they're actually headquartered here in the United States, they had reached out 79 00:06:41.279 --> 00:06:45.600 a velocity global looking for a solution to to tap into the Asian market and 80 00:06:45.720 --> 00:06:51.389 specifically into Tokyo, where they they had identified a top engineer and they wanted 81 00:06:51.470 --> 00:06:55.870 to hire that person immediately. They however, they couldn't write they didn't have 82 00:06:56.069 --> 00:07:00.670 a subsidiary or company set up in Japan. So they came to us and 83 00:07:00.790 --> 00:07:04.420 said, we have this, we've identified this person, we want to hire 84 00:07:04.620 --> 00:07:10.379 this person today, because the competition is circling it is interested in the same 85 00:07:10.540 --> 00:07:13.540 candidate. However, we don't have the capability to do that. Can you 86 00:07:13.660 --> 00:07:15.889 help us? And so we were actually able to. There was a local 87 00:07:15.970 --> 00:07:23.089 national in Tokyo. We were able to hire that person and within five business 88 00:07:23.129 --> 00:07:26.730 days on the behalf of our client. Right. That was the first case 89 00:07:26.850 --> 00:07:30.879 study to use with this, with this one company. Since then, this 90 00:07:30.160 --> 00:07:36.439 company has grown to a Unicorn Times twenty and we have supported upwards of a 91 00:07:36.519 --> 00:07:42.480 hundred employees for them as a strategic deployment on the behalf of them, right. 92 00:07:42.600 --> 00:07:46.189 So they recognize the solution. They then also were able to, after 93 00:07:46.310 --> 00:07:51.550 much conversations with their executive, see how we could be a strategic play for 94 00:07:51.670 --> 00:07:57.110 them as they start to expand globally. So the next country that they thought 95 00:07:57.110 --> 00:08:01.459 about using US was in Europe, where they want it's on board eight engineers, 96 00:08:03.100 --> 00:08:09.220 midlevel engineers, to higher midlevel engineers and then scale up as quickly as 97 00:08:09.259 --> 00:08:11.860 they could to around twenty. We were able to help them accomplish that and 98 00:08:11.930 --> 00:08:18.410 then transition those employees off of our solution into their own corporate entity in that 99 00:08:18.529 --> 00:08:24.050 country, right. So that's another case study specifically for another region. But 100 00:08:24.129 --> 00:08:26.600 they've done this globally, right. They do it for top technology engineers. 101 00:08:26.639 --> 00:08:31.360 They also look at us as an opportunity to get into a new market today 102 00:08:31.839 --> 00:08:35.919 and start to capture that revenue so their investors can recognize a return on the 103 00:08:35.960 --> 00:08:39.440 investment faster. That's an impressive story up. Thank you very much, fault 104 00:08:39.480 --> 00:08:43.470 while showing this business well, as you know, was you can hear I'm 105 00:08:43.549 --> 00:08:46.870 French, O guys, so in Frost we are known for us of things 106 00:08:46.950 --> 00:08:52.950 during wine, cheese and order that, but we also known for complexifying a 107 00:08:52.070 --> 00:08:56.860 lot of things, such as setting up a business, setting of an entity, 108 00:08:56.940 --> 00:09:00.820 creating an entity in front, which have done once, was extremely painful. 109 00:09:01.019 --> 00:09:03.620 About the opportunity to do is in England's right, it's but she's, 110 00:09:03.700 --> 00:09:07.539 you know, but in frosty was relatively painful. These a thinity is relatively 111 00:09:07.620 --> 00:09:11.570 painfully in force. Is Employment Law. So, but also well, I'm 112 00:09:11.610 --> 00:09:16.009 not too sure to any would be good if you can tell us a little 113 00:09:16.009 --> 00:09:20.570 bit more about where your responsibility stop in the most entity set up in tab 114 00:09:20.610 --> 00:09:24.009 of employment, Rue and or that. So just coming back to the question. 115 00:09:24.090 --> 00:09:26.799 So the the when expending you see there issues, as I just mentioned 116 00:09:26.879 --> 00:09:31.720 regarding frost around Employment Law, setting of the entity and rest of things. 117 00:09:33.000 --> 00:09:37.440 Can you please show his audience the importance of the elements that are often overlooked? 118 00:09:37.950 --> 00:09:41.830 Sure, I think. Yeah, I think the question is like you've 119 00:09:41.830 --> 00:09:45.870 got a lot of considerations from the legal and compliance issue. You brought up 120 00:09:45.950 --> 00:09:48.990 grant right, like friend as you know, right, being French, is 121 00:09:48.070 --> 00:09:54.820 extremely friendly to the employees and, yeah, very prohibited to employers. Right, 122 00:09:54.940 --> 00:09:58.139 they want to make it challenging if you don't already have an operation set 123 00:09:58.179 --> 00:10:01.379 up. Don't in our experience, what we've seen over the years is like 124 00:10:01.620 --> 00:10:05.659 companies over often overlook a few things, right, and there is, I 125 00:10:07.210 --> 00:10:11.169 say, five critical thing, you know, critical element. There may be 126 00:10:11.370 --> 00:10:13.690 more better, probably a lot more, but I mean, if I'm thinking 127 00:10:13.690 --> 00:10:18.610 about what we see universally around a client page is one is the language barriers 128 00:10:18.649 --> 00:10:22.080 and cultural differences they don't often take into account, right. So, just 129 00:10:22.200 --> 00:10:26.639 speaking about French, right, there's language, there is cultural differences. You 130 00:10:26.759 --> 00:10:30.879 like your wine and cheese. In England they like their beer and crackers. 131 00:10:31.039 --> 00:10:33.879 Right. So you know they've got some of the those differences. There's also, 132 00:10:35.120 --> 00:10:37.429 you know, the looking at it and setting up an entity right, 133 00:10:37.509 --> 00:10:43.549 which theoretically, across the globe, to get a tax ID is relatively easy. 134 00:10:43.990 --> 00:10:48.909 It is cost prohibitive, it can be very time consuming, but to 135 00:10:48.070 --> 00:10:54.059 just have the tax identification number is perceived as not that complex, which I 136 00:10:54.139 --> 00:10:58.899 would tend to agree. However, in order to have those entities up and 137 00:10:58.100 --> 00:11:03.620 operational, you need to take into account bank account you know, bank accounts. 138 00:11:03.940 --> 00:11:09.730 You need to take into consideration having resident directors in those countries. You 139 00:11:09.889 --> 00:11:16.129 need to take into consideration having human resources individuals that have a working knowledge of 140 00:11:16.210 --> 00:11:20.480 the employment laws right in France, as you mentioned, which is extremely challenging 141 00:11:20.600 --> 00:11:24.519 to terminate. I also would also come to mind is Brazil, right. 142 00:11:24.639 --> 00:11:31.399 So Brazil again is not uniquely but the typically geared towards defending or helping to 143 00:11:31.519 --> 00:11:35.350 defend their employee based so they have a very high cost of doing business, 144 00:11:35.389 --> 00:11:39.429 and what I mean by that is you have to take into consideration social systems 145 00:11:39.470 --> 00:11:45.230 in each country. If you're looking at employing in the UK, social contributions 146 00:11:45.230 --> 00:11:48.179 might cost the company are around fifteen percent. When you go to France, 147 00:11:48.340 --> 00:11:52.700 you're talking in the load amid S, and then when you go to Brazil 148 00:11:52.779 --> 00:11:56.379 you're talking upwards of seventy percent just to get into the social system. There 149 00:11:56.419 --> 00:12:01.889 are also the employment contract in each country. Right. In each country they 150 00:12:01.929 --> 00:12:07.289 have their own unique challenges or statutory required language that must be in there. 151 00:12:07.009 --> 00:12:11.409 Companies don't often consider that because they want to be able to utilize the employment 152 00:12:11.529 --> 00:12:16.519 contracts that they have in their home country and that's not always doable. Right. 153 00:12:16.919 --> 00:12:20.879 What we're able to do is use like a customizable solution that captures both 154 00:12:20.159 --> 00:12:28.000 the statutory language and, you know, affords organizations to still protect their intellectual 155 00:12:28.120 --> 00:12:31.549 property and data collection when you're talking about technology companies. And then finally, 156 00:12:31.590 --> 00:12:37.669 I think you know, another item that is often overlooked is are there supplemental 157 00:12:37.789 --> 00:12:43.990 benefit to complement the state health systems or pension systems? And that's often something 158 00:12:43.110 --> 00:12:48.019 that employers will lose employees to because they haven't taken that into consideration if they 159 00:12:48.059 --> 00:12:52.139 don't already have a company set up there. That's great. So I guess 160 00:12:52.299 --> 00:12:56.500 he's leading me to a next question. So when you take orders into consideration, 161 00:12:58.100 --> 00:13:01.250 and then from y'all, does not expires, and I'm probamus you full 162 00:13:01.409 --> 00:13:07.169 opinion here. So maybe everyone's opinion, but from your perspectivity in a professional 163 00:13:07.330 --> 00:13:11.210 in that's in that in that state of expending in the nationally far into the 164 00:13:11.250 --> 00:13:16.679 why? Which region, from y'all dose they see these their tough sets to 165 00:13:16.799 --> 00:13:20.120 expanding to an and why? There's two regions actually that come to mind right, 166 00:13:20.360 --> 00:13:24.320 and they're people often think Europe, which is everywhere, is tough, 167 00:13:24.399 --> 00:13:28.590 right, but I think if I'm thinking about two regions that are extremely difficult, 168 00:13:28.629 --> 00:13:33.149 it's Africa, the African region, and Latin America. And there's really 169 00:13:33.269 --> 00:13:39.389 three reasons why. Right, if you have a lot of bureaucracy in both 170 00:13:39.470 --> 00:13:43.980 of those regions. You do everywhere, but the bureaucracy tends to slow things 171 00:13:45.100 --> 00:13:48.620 down significantly. Right. So if you're actually going to set up your own 172 00:13:48.659 --> 00:13:54.139 company in Latham or Africa, it's going to take a considerable amount of time, 173 00:13:54.460 --> 00:13:58.409 it's going to take a considerable amount of executive team interaction, not only 174 00:13:58.570 --> 00:14:01.490 with the people on the ground, but they're probably going to have to get 175 00:14:01.529 --> 00:14:05.330 on an airplane and get into those countries to make sure that that entity, 176 00:14:05.570 --> 00:14:09.639 if they're going that route, is set up. And there's around that bureaucracy. 177 00:14:09.720 --> 00:14:13.879 There's also so much uncertainty when I think of Africa. Right. So 178 00:14:13.080 --> 00:14:18.240 in Africa we often seen in the political landscape change on a time and what 179 00:14:18.399 --> 00:14:24.750 that means is there might be change in labor laws from different administrations there. 180 00:14:24.830 --> 00:14:28.470 You know, the certainty level really gets volatile. Cost, and what I 181 00:14:28.549 --> 00:14:33.190 mean by cost is, again I alluded to it in the previous question. 182 00:14:33.269 --> 00:14:37.389 It's the Socialist Kiss Security System Latin America is notoriously high. You know, 183 00:14:37.509 --> 00:14:43.779 it's it starts anywhere in in the teens, but it's quickly accelera rates up 184 00:14:43.779 --> 00:14:48.379 into the S. right when you're thinking about Argentina and Brazil, yeah, 185 00:14:48.980 --> 00:14:52.809 and then in Africa, those social systems, the cost is lower again, 186 00:14:52.929 --> 00:14:58.049 but we're dealing with the bureaucracy in the uncertainty. And then in both of 187 00:14:58.090 --> 00:15:03.970 those regions you have significant diversity and culture, right. You know, the 188 00:15:03.090 --> 00:15:07.279 culture in Brazil is significantly different than the culture in Argentina, which is significantly 189 00:15:07.320 --> 00:15:11.440 different than the culture in Colombia. When you go to Africa, the countries 190 00:15:11.440 --> 00:15:18.279 are even more diverse than they are in Latham. And those are considerations that 191 00:15:18.440 --> 00:15:22.269 are quickly, you know, overlooked and and cause the not problems but challenges, 192 00:15:22.389 --> 00:15:26.909 right. And so what we're kind of able to afford organizations is the 193 00:15:26.950 --> 00:15:31.750 ability to overcome those because we've got the expertise in those regions and we're allowing 194 00:15:31.830 --> 00:15:37.100 them to enter those markets on our very light foot print. Kinto like what 195 00:15:37.259 --> 00:15:43.179 we're out there doing is we're allowing organizations to leverage our operational capabilities and get 196 00:15:43.220 --> 00:15:46.379 into regions. So we give them not only the knowledge and expertise but the 197 00:15:46.500 --> 00:15:52.169 platform to go out and operate in those regions technically and us that makes that 198 00:15:52.289 --> 00:15:56.250 makes stuff expense. We're upset. Thank you very much. Foil in sight 199 00:15:56.450 --> 00:16:00.210 that I think you you know, definitly, I'm very interesting conversation from my 200 00:16:00.370 --> 00:16:04.600 despective. So we always ask cushion too toward all. Guess which is you 201 00:16:04.639 --> 00:16:10.600 know. Any of fall audience wants you to connect with you because because Yalls 202 00:16:10.679 --> 00:16:15.320 and froumble ill even to discuss about the fantasy to grow up board an ow 203 00:16:15.440 --> 00:16:19.070 vanocy to good goods, Bob, to explain internationally, what is the best 204 00:16:19.309 --> 00:16:22.990 way to get into trees? Your roup sure they can. The best way 205 00:16:23.070 --> 00:16:26.710 would be to reach out to me via email, I believe, which is 206 00:16:26.990 --> 00:16:37.220 Rob Rob Wellner we ll and is a Nancer at velocity globalcom right. Many 207 00:16:37.299 --> 00:16:41.379 things. Once again, rob it was great. Thanks so much for having 208 00:16:41.419 --> 00:16:45.779 me. I really enjoyed our conversation and, you know, I hope that 209 00:16:45.899 --> 00:16:49.370 your audience can find some nuggets of wisdom in there as they look to see 210 00:16:49.690 --> 00:16:53.330 or capture new markets globally. I'm sure the way it's like you again. 211 00:16:55.649 --> 00:17:02.320 operatics has redefined the meaning of revenue generation for technology companies worldwide. While the 212 00:17:02.440 --> 00:17:07.119 traditional concepts of building and managing inside sales teams inhouse has existed for many years, 213 00:17:07.519 --> 00:17:12.359 companies are struggling with a lack of focus, agility and scale required in 214 00:17:12.400 --> 00:17:18.670 today's fast and complex world of enterprise technology sales. See How operatics can help 215 00:17:18.710 --> 00:17:26.269 your company accelerate pipeline at operatics dotnet. You've been listening to be tob revenue 216 00:17:26.269 --> 00:17:30.579 acceleration. To ensure that you never miss an episode, subscribe to the show 217 00:17:30.660 --> 00:17:33.700 in your favorite podcast player. Thank you so much for listening. Until next 218 00:17:33.740 --> time,

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