Episode Transcript
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You were listening to bb revenue acceleration, a podcast dedicated helping software executive stay
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on the cutting edge of sales and
marketing in their industry. Let's give into
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the show. Hi, welcome to
be to be a rever acceleration. My
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name is already M with you and
I'm here today with Adam Smith, founder
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and director, Adam take. How
are you today, Adam? I'm very
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thank you. I'm very, very
busy. All is good. Thought there
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was going to be some time for
a holiday or something this summer, but
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it's been really, really busy.
So No, no, were time to
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do that. But yeah, really
excited to have a conversation and have a
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little chat. I've feel for you
because I'm French and I think that I'm
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actually going off for two months in
Julie and August, and I have absolutely
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Zer Roliday this summer. So I
know what you mean. When it is
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really warm outside and you've got to
be working, it's it's a little bit
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of a little bit of a shame, but that you got business is good.
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That's the most important so business is
business, same absolutely, and you
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need to be on the on the
deck. So the topic of today's episode
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is why not. All marketing is
a right for you. But before we
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go into that conversation, Adam,
could you please introduce yourself to audience and
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also tell us a little bit more
about them? Take the company that you
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found it, of course. Yeah, so I created them. Take way
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back in two thousand and six and
I was entering the space where they were
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literally hundreds of marketing and website design
companies starting up. Back in two thousand
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and six, I was only sixteen
and I supported a little bit of a
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gap in the market where create an
organization focused on customer experience and business growth
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was far better than just creating another
web design agency that was focusing on the
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same thing, and I really wanted
to offer something unique. Fast forward to
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now. We've now grown into one
of the lead in digital agencies and thought
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leaders into growth techniques. As a
company, we're no accelerating growth by doubling
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in size. We're looking at heavily
investing in understanding the future trends of marketing
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and our whole missip mission is based
around creating a unique experience for our clients
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and strategically delivering campaigns, on really
scaling much smarter and better, and that's
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really, really a unique selling point
for us. Really, absolutely. That's
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the wonderful mission as well, which
is kind offlingk to a the big we're
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going to discuss today. So that's
a good bridge to my first question,
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which free I expi, and so
I do believe, because we've met,
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that run at sixteen anymore. I'm
believe that you made. You may have
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a few of explain now, Wi
sometimes, you've been working in the digital
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marketing space for a little while now
and and I'm sure that's through that time
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you've witnessed mini shifts in social media, as you're INBOM marketing strategy. theital
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about aiding and Exter and why this
one is ever changing, and what we
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feel at operas, when we we
look sometimes at our clients or what we
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see in the markets or when we
go to a sells meeting and speak to
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people about what accelerating digital activity,
is that most companies try to follow the
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flow and keep up with a digital
trends, but they often fail because they
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are just following what everyone else is
doing. And we do feel that he
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doesn't really mean that they're doing the
right thing for their brand. So that's
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a statement. What they would look
to on those on the from you.
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And if you are to speak to
a net new clients, what would you
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recommend them as to what the company
need to do in order to keep in
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what a company should keep in mind
before the invest in new, different type
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of digital marketing strategy? Yeah,
totally so. And to your first point,
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and you're really right. And back
five years ago, even into a
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two thousand and fourteen business owners,
marketing teams were becoming and developing. This
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sort of scatter gun approach to marketing
and marketing back then was extremely experimental and
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was only sort of done with,
with very little direction and everything like that.
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And businesses seem to just try anything
and everything rather than being strategically actually
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over what would work for them.
And nowadays there are so many insights and
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so much data available that you can
truly build a marketing strategy to age your
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business growth around what is going to
work for you. My first bit of
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advice for that would be, you
know, start by outlining your future goals
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and then think about who your most
successful customers have been today. Ultimately,
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that information and that company historic data
will really benefit you and truly help you
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understand where your actual audience and targeting
of your marketing needs to be. Once
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you find this out, you'll be
then able to define the actual audience you
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need to reach and then also this
will help your sort of marketing activities sort
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of reach the audience, and the
right audience who has the intent to purchase
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products and services. When you're sort
of planning and running your marketing, you
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need to remember that each of the
platforms and strategies that you run will have
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different intense and different outcomes, and
the golden always really is not to get
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disheartened about if some strategies don't go
as well as planned, because at the
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end of the day, marketing is
progressive and you need to learn to test
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different strategies and campaign models to see
what works best for you. But ultimately,
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and you know, by folks in
things more strategically and looking back at
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has stroke data, you can really
then plan your future campaigns and then have
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some that not just focused around sort
of brand awareness, but some will be
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then based around Lee generation and actually, you know, every platform will perform
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differently and no platform will perform the
same. I'm a firm believer in sort
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of, you know, focus in
your marketing efforts on campaigns that will grow
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your business, rather than wasting time
and effort and resources on weaker opportunities that
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aren't going to work. And ultimately, time this into a cell's approach,
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you know, and your sales teams
are avoid a part of any business.
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You know, your sales and marketing
teams, team should be totally aligned.
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By getting a better marketing strategy,
which will qualify better quality leads yourself team
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will spend them more time working on
relevant prospects to build a veterans from the
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pipeline and ultimately, that's something that
every business needs to achieve far more efficiently
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with their marketing in this day and
age. Really Yeah, I agree.
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I agree with you. And then, based on a couple of points of
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a couple of stages that you mentioned, what do you think, if there
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is one that is the most important, between the actual end use or your
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trained to sell to, versus your
product, in order to define what your
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marketing strategy should be? What what
is leading the digital marketing strategy is in
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both all the product of the end
us are. It's both. So everything
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should be totally aligned and aligning your
products to, you know, to work
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more closely with your marketing and also
look at things like historic data, looking
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at future trends and really understand and
get a grip. At the end of
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the day, the whole thing should
should work together. It should be its
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own engine in a way, and
move foot move forward positively into the right
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direction of then obviously generating more revenue
for businesses. Yeah, like what you
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had to say, also around the
trial and test, that sort of marketing
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lab or. You've got to try
things, you've got to potentially train your
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platform. You've got to guard there
and measure the real results and results is
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funny. I remember you mentioned five
years ago. I don't know if he
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was exactly five years ago, but
we were in lots of meetings while people
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were considering the STU wrength of the
marketing on the strength of the brand.
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By looking at our many lake they
were getting on facebook for agation. FACEBOOK
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was trendy. Now it seems that
everybody has been migrating from facebook to instagram
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or sum was our bloodform, but
we always have the question of saying will
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look good? Tenzero like fantastics.
Are Many deals have you actually close at
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the back of that? Okay,
so the question I've good for you is
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when you run that sort of marketing
lab when you decay to stop, when
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you decay to double, what are
the Kepis that you should look at to
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really make decision on what's walking's not
working from a digital marketing strategy, and
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so we would always sort of put
metrics in place to understand the data,
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both monthly, quarterly and annually.
By assessing, you know, which strategies
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that you're going to be running all
the time, you're going to be able
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to really strategically report on what is
and what isn't working, better qualifying leads
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and really looking at what is going
to drive tract of it. Ultimately,
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it's all well and good getting a
thousand, Tenzero, a hundred thousand likes,
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but at the end of day,
if you don't get the engagement,
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don't obviously get the lead and and
the cells coming in, then it is
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it just you're wasting resources on a
task that is just a vanity figure.
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You know, it's not anything that's
going to going to grow your business.
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So ultimately you need to almost step
back out of it and for a lot
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of our customers we do that quarterly, where we'll sit there and look over
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every strategy to date and really look
sometimes, you know, on the flip
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side of that, you do need
to learn how to sort of sit back
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and let it run its course and
because sometimes it's a short term go on
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a short term KPI. Sometimes it's
a much wider and longer, longer sort
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of part of marketing in terms of
brand awareness building. You know, the
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more like you do get that are
qualified and until engage with your brand,
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there is a long term benefit.
Then it isn't necessarily about getting short term
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leads every single month straight away,
and then you do need to think about
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the bigger picture as part of that
as well. Absolutely, I think the
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brain is something that came to reality
two minutes so long ago. And and
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by the way, for all our
audience at them and then take out the
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company that operatics are selected to ELP
US in running our all our digital activity
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from website is hers and everything.
So we've been working to get off a
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little while now. But I'm going
to give you a life feed back as
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a customer, an Adam, I
was sitting in front of a CEO of
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the Cloud Infrastructure Company at an event
a few months ago in North America and
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but that day told me actually was
made me probably brought a massive smile on
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my face. He just said to
me, look a thought about the paratics.
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I thought, I know full lot
of very good things about operatics and
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really only question that I'm good for
you is can I afford your services?
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And that's really got me very happy
because I am the sort of person that
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will always not complain but ask question
to the marketing team about results, while
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my leads was the business as how
can we try? How can it is
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that, and I've got my marketing
team tell him it's not just that.
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This is the tip of the iceberg, but you've got to look at the
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rest and what we're doing for the
brand and all the sort of things that
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you can perceive or just measure catch
and as kind of the real first time
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that he actually slapped me back in
the face and I really, really you
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know, it's an underable feeling when
you feel that you know you build up
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your own company and you start to
have a brand, people start to speak
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about your brand and I think it
is critical. Now coming back to my
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next question. I was just a
little bit of an a party, but
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coming back to my next question.
You did mention in your introduction that a
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big part of what you do are
what you want to do as a business,
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is really to look at the future
trends and what's happening in the future.
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So if we were to take out
the crystal ball and if you are
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to predict or give me some insight
as to what you believe will be successful
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in the future, could you,
could you show that with the audience?
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What do you think we should keep
our eyes and thanking from a train.
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Yeah, and because the thing is, you know, everyone uses the Internet
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differently and even how we all did
a few years ago and at the end
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of the day, is still constantly
evolving. And you know, we're seeing
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the huge trend at the moment around
sort of the conversational marketing and people,
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at the end of the day nowadays
don't want to be sold to. You
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know, they know it's important that
business has need functioned as a marketing company,
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but ultimately, you know, sells
a marketing approach neat needs to become
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more humanized and what we seen it's
a huge upward trend in this whole conversational
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marketing piece. Off The back of
that, and you know, as humans,
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we all want to feel special and
touch points in our marketing need to
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be aligned with this. People want
things now. Everything is become instant,
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if you think about instant messaging and
communication, and there's almost a laziness to
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laziness amongst us now, when no
one wants to wait for anything. So
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marketing needs to become more aligned with
this and we need to learn how to
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add more value to customers and prospects. And it's even things like, you
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know, very similar to this podcast, where we're creating new content, insights
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that we can share and become thought
leaders in the fields that we're in,
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and that is a huge part of
growing your business now, where you know
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not to be sold too like I
said just now, and ultimately every business
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should learn how to think outside the
box, go that extra mile and make
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their marketing more personal and human cent
trick, and that's a huge trend now,
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but we're seeing a huge upward trend
where this is going to continue and
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become normal over the next three to
five years. But it's hugely important part
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of marketing that people need to understand
that they need to they need to learn
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how to change their marketing in line
of that if they're going to be successful
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in the next sort of three five
years. Absolutely. I think it's right
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on target. As you may have
from some of the previously piece of that
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we recorded under on the need to
be a riving your acceleration short and there
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is a lot of conversation are on. I can days everything I come these
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marketing a gun base saying which,
yeah, which is Convulsa an all conversation
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or marketing. In a way,
now it's a toping. But I guess
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made question to you and it is
probably super open question because I appreciated depending
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on the type of services you're fur
depending on the type of audience you want
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to Ridge, there is not a
right on, sir. But how do
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you actually do it, or what
would be the two or three rules that
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you would you would advise to people
listening to us? They'm out to actually
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do it? Yeah, totally,
and firstly I would say don't overthink it.
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You know, conversation is exactly this. It's it's, you know,
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very sort of just on the cuff
sort of talking and discussion and I think
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in this dendinge people expect that type
of marketing where, you know, a
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few years ago it was all about
scheduling at the right times, the right
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days, making sure it goes out
at the right times and having this strategy
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and all those strategy is important,
I think, from real basic level,
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I think my number on the WHO
rulers would just be, you know,
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do it regularly, consistently and have
that authenticity behind it where you know it
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doesn't feel so rigid and it just
feels that feels like more caring and to
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make every person that you're dealing with, every prospect, every customer, feel
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special, and I think that is
a huge part of what I would say
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is, you know, that is
would be my first approach to it.
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Okay, that sounds pretty much pretty
much for lane with what we trot,
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all of us are trying to do. So I appreciate that. So coming
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back to measure Mont a little bit
and coming back to Kepis and kind of
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the same question again, wide open
because ends use are change services and solutions
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on the friends. So I preshad
there isn't not one simple rule, but
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if you're well to give us some
very key Kepa is that every single market
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are should look at what we did
be and first I would say about sort
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of measuring the marketing is super important
and you know, reporting in this day
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and age has become far easier and
with things like daytimealytics and things, you
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can very easily set up gold completions
and and all different cut types of call
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tracking and things like that. And
and that way you also back to the
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original question of, you know,
making marketing, you know, less scattergon
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and more strategic. You know,
that will really really help those campaigns,
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find out which campaigns are working for
you and which ones aren't. Another core
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element of this, I would say, would be to set up a lead
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quality score metric, and that way
you can really define who your perfect customer
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is and understand whether the lead quality
that is coming in and the measuring of
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that performance, you know, make
sure that when, when you're getting the
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right quality leads in, they are
being servet in right way to the right
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team and things like that as well. So, for example, and you
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know, with them tech, we
score every single lead out of ten and
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is and guess work. It's not
personal opinion and that determines to score.
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We use data such as you know, who is a decision maker? Are
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we talking to see level, or
are we talking to to sells director?
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Are we talking to marketing assistant?
You know, you know what is the
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the turnover of that company and we've
created in our own equation. We do
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this with a lot of our clients
and that actually then that school that comes
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off the back of that defines the
quality of the leads. And then what
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you can do with that is,
if you notice that you're constantly getting low
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quality, it means that you're marketing
plan in your strategy is not aligned correctly,
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and you know you're easily be able
to determine whether your market at marketing
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efforts are aligned, whether the terminology
you're using, whether the content you're delivering
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is ultimately going to grow you more
effectively, you're not, or you know,
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more efficiently. So measuring your own
campaigns carefully only help you keep close
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eye on it, and I think
that's one huge important path that everyone needs
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to look at rather than having,
you know, that scas kind approach.
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So I spoke about earlier. Of
course, of course, but I like
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the third you speak about. The
topic was a really fashion in your voice.
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So that's that's really good to earn
and sank to rank, but for
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you are insight today. I don't
know, I really appreciated to the time
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to speak to us at all.
I know I'm busy you are, I
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know, I'll quickly. You are
growing as a business and as you're in
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between recruiting and doing lots of Bitch
preass. So really up with the fact
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that you're thinking the thing to speak
to me, and no yesterday on the
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show today. But if anyone would
like to get in touch with you,
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is got to push you the conversation
round, you know, for shore tends,
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etc. Etc. Are Do like
operatics, which is using your services.
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Are then take to generate needs.
Be More presents in front off with
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ensured by as online exits like Ce. Oh, do we get old of
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you at a? Yeah, totally. Anyone can add me on linkedin.
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My handles, Adam Smith, Biz, bized and all visit our website.
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Damn Tech Cod to UK. To
be honest, I'd love to have a
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conversation with anyone around this topic and
if anyone's to get in touch, please
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do. And Yeah, we can
start a conversation and go from there.
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That sounds good. Profit and then
take is the Amteq. Don't misspeaded,
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but you will find them in the
the only one on the Internet. But
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again, thank you very much.
Of them know where. I think Glasa
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having on this today. Thank you. operatics has redefined the meaning of revenue
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generation for technology companies worldwide. While
the traditional concepts of building and managing inside
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00:17:37.980 --> 00:17:42.900
sales teams inhouse has existed for many
years, companies are struggling with a lack
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00:17:42.940 --> 00:17:49.170
of focus, agility and scale required
in today's fast and complex world of enterprise
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00:17:49.250 --> 00:17:56.329
technology sales. See How operatics can
help your company accelerate pipeline at operatics dotnet.
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00:17:57.170 --> 00:18:02.279
You've been listening to be tob revenue
acceleration. To ensure that you never
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00:18:02.359 --> 00:18:06.599
miss an episode, subscribe to the
show in your favorite podcast player. Thank
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00:18:06.599 --> 00:18:07.720
you so much for listening. Until
next time,